Enrique M. Maciel Orozco Email and Phone Number
❖IT Professional committed with a technology strategy that allows the business stability and growth, aimed to forest innovation and IT best practices.❖10 years as Director & IT Manager leading and coaching professional IT teams.❖Experience in financial companies for 20+ years, establishing strict IT operational and security policies, based on governance regulations to maintain and assure the Business Continuity (DRP/BCP).❖8 years as IT Auditor of international frameworks such as COBIT, NIST, ISO/IEC 27001, ISO/IEC 20000-1 and ITIL, following the guideline of ISO 19011.❖Involved with international bank corporations such as HSBC and BCP (south America), working with multicultural and different languages teams, as well as Consultant of strategic solutions for private and governmental sectors like Grupo Posadas, CITELIS, CFE and COLPOS.❖Directive training at IPADE Service program, as well as management in Leadership, Negotiation and Coaching.❖Technical knowledge in Microsoft Office, Unix, Database and Network Servers, as well methodologies as Project Management (PM), IT service (ITIL) and process improvement (Lean Six Sigma).❖Conversational and written English.
Disc It Business Solutions
View- Website:
- hddisc.com.mx
- Employees:
- 55
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Senior Process And Quality Assurance ManagerDisc It Business SolutionsGuadalajara, Jal., Mx
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Senior Process & Quality Assurance ManagerDisc It Business Solutions May 2024 - PresentGuadalajara, Jalisco, Mexico- Process manager & consulting services, developing solutions based on the Best practices for clients.
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Senior Quality Assurance LeadDisc It Aug 2020 - Apr 2024Guadalajara, Jalisco, Mexico- Quality Assurance leader, implementing politics and procedures to make more efficient and consistent the different units operation, in order to have quality services not only to external clients but internally. Quality Management System administrator, verifying the services performance and the continuous improvement process.- Improvement projects supervisor, taking messures of efficiency and customer satisfaction impact.- Information security auditor, evaluating the implemented security controls and security governance, based on NIST and ISO 27001 frameworks.
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Information Technology Services ManagerFraga It Dec 2019 - Jan 2020Guadalajara Area, Mexico- Lead the engineer’s team with different specialization (Servers, Networking & Backups) and the processes of infrastructure administration for related services (help desk, monitoring, backups, etc.), such as control of access to users, email, interconnection (networks), storage, backups and DRPs.- The Policies and Procedures of the Service Management System (SGS) were revised and adjusted to a more simple and efficient Incident / Requirements Management flow. As well as the regulation of the process who affects any productive configuration Item, through a Change Management process documented and supervised. -
Consultor SeniorSelf-Employed Nov 2018 - Oct 2019Guadalajara, Jalisco, MexicoAssisted in the analysis, development and implementation of projects oriented to the use of information technologies for the stability and company grow up.
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It ManagerCorporación Financiera De Occidente - Finox Dec 2017 - Jun 2018Guadalajara Area, Mexico- Organize the unit's processes, as well as the software platform and server and telecommunications infrastructure.- Arranging providors contracts, to find out and negotiate better service conditions.- In coordination with the Core Bank provider (Banregio), we carry out adjustments in the parameterization and configuration of the Sibamex system, for its correct operation according to the company's needs.- Created the guidelines and the technological strategy for the stability and business growth, not only in the volume of operations, but in the controls and requirements requested by the regulatory entities
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Chief Information OfficerFinvivir Mar 2015 - Sep 2017Guadalajara Area, Mexico- Organize the area's processes, as well as the software platform and server and telecommunications infrastructure.- Created the guidelines and technological strategy for the stability and growth of the company, establishing levels of service (SLA) and key indicators (KPI), which allow the management and improvement of IT services. All of the above based on the best practices implemented over the ITIL / COBIT / ISO 20000 / ISO 27001 frameworks.- Developed technology innovation projects for the automation of operational and commercial processes, through the implementation of mobile technologies and connection through web services.- Led the project of successful implementation (6 months) of an ERP system (back office), using a cloud computing solution (NetSuite).- Project Management Office implementation, to manage the initiatives of every business and operational unit.- Budget and technology management, which allow efficient operation and cost control. -
Manager Project LeaderHsbc Nov 2011 - Feb 2015Toluca Area, Mexico- Lead the administrative management of Application Services unit - CMB & Payments (follow-up of improvement initiatives, housekeeping, metrics and business reports), including budget management ($4.5 MM USD) and management of IT vendors.- Establish improvement and follow-up plans to deviations from policies and procedures based on ITIL best practices.- Lead projects with Lean Six Sigma Methodology, cost reduction and improvement initiatives in Technology, making the Handover process (transfer of applications from the development area to production environment) more efficient from 20% to 80% of success.- Subject Matter Expert (SME) of NFR 3.04 Service Demise, which is part of the overall IT Service Agreement (ITSA) process.- Lead the support of applications wide world (Latin America, Middle East and Asia) in Open platform and Mainframe, looking for the efficiency and stability of the systems, satisfying the business needs, according to the established service levels.- Lead technical support for Workflows systems in Latin America (Member of the Committee of Excellent Utilities LAM at Group level). -
Business Intelligence ManagerBiq Sep 2009 - Nov 2011Mexico City Area, Mexico- Project manager for private and government accounts (Grupo POSADAS, CITELIS, COLPOS and CFE) and Business consultant for the exploitation of information through Business Intelligence (BI) tools to execute the successful implementation of KPIs performance indicators, based on the institutional Balance Score Card (BSC). -
Jefe De Segmentos (Business Intelligent)Banco De Crédito Bcp Apr 1997 - Dec 2008Bolivia- Business Intelligence Lead (Marketing).Responsible for the Business Intelligence team that managed the information generated in the core banking system.In charge of the analysis and reporting of the information discovered in data mining, to implement actions and campaigns to take advantage of business opportunities in the different customer segments.- Information Technology SupervisorIn charge of supervising and controlling the execution of processes in the Business Solutions area through key performance indicators (KPI) of software development and user satisfaction.
Enrique M. Maciel Orozco Skills
Enrique M. Maciel Orozco Education Details
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Dirección Por Servicios -
Science Of Management Information System And Technology -
Ingenieria
Frequently Asked Questions about Enrique M. Maciel Orozco
What company does Enrique M. Maciel Orozco work for?
Enrique M. Maciel Orozco works for Disc It Business Solutions
What is Enrique M. Maciel Orozco's role at the current company?
Enrique M. Maciel Orozco's current role is Senior process and quality assurance manager.
What schools did Enrique M. Maciel Orozco attend?
Enrique M. Maciel Orozco attended Ipade Business School, University Of Atlanta, Universidad La Salle, A.c..
What skills is Enrique M. Maciel Orozco known for?
Enrique M. Maciel Orozco has skills like Business Strategy, Project Management, Lean Six Sigma, Itil Certified, Pmp, Business Analysis, Team Leadership, Iso 9000, Strategic Planning, Business Intelligence, Itil, Iso 27001.
Who are Enrique M. Maciel Orozco's colleagues?
Enrique M. Maciel Orozco's colleagues are Giovanni Ramírez, Jacinto Quirarte, Bob Hillen, Héctor Mendoza, Alan Campos, Jose Ramirez Guzman, Ariel Pinon.
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