Enrique Mata Email and Phone Number

Handling phone and e-mail inquiries and complaints for the Mercedes-Benz and smart vehicles customers, like after-sales service issues, technical and product topics and general company related inquiries.

Responsible for the complete sales order process, returns and equipment loans.• Receiving, review and processing orders from sales department.• Confirming orders to customers via phone and email.• Organising the shipping of goods to customers.• Processing of return requests and equipment loans.• Provided customers with shipping information and other details if asked.• Incidences solving.

Responsible for the complete sales order process• Receiving, review and processing orders from customers and sales department.• Confirming orders placed by customers via phone, email and internet.• Organising the shipping of goods to customers. Checking of daily shipments.