Vendor Management and Coordination:- Researched and managed vendors for company requirements, achieving a 15% cost reduction by comparing quotes and selecting optimal suppliers.- Created purchase order formats to streamline supplier evaluation and price comparisons.Maintenance and Supervision:- Supervised maintenance staff (painters, aluminum workers, cleaning teams) and ensured timely maintenance of facilities and furniture, improving response time by 20%.- Monitored teaching quality and provided feedback to enhance instructor performance.Project Design and Implementation:- Developed and implemented purchasing procedures, reducing procurement time by 30%.- Spearheaded a project to encourage English usage among students, resulting in a 25% reduction in Spanish communication.- Introduced QR codes at strategic points, enhancing student access to essential information by 40%.- Designed and implemented a key management system, improving organization efficiency by 20%.- Recovered and managed the institute's Google Maps account, increasing online visibility.Facility Design and Supervision:- Managed the institute's image, selecting and installing vinyl decals and supervising the installation of a glass whiteboard.

Sales and Student Advising:- Conducted field prospecting and followed up with social media leads, contributing to a 15% increase in enrollments.- Provided personalized, in-person consultations for prospective students, enhancing the enrollment conversion rate by 20%.- Secured corporate partnerships, resulting in 10% growth in student enrollment from employee referrals.Customer Service and Engagement:- Developed student satisfaction surveys and implemented improvements based on feedback, increasing satisfaction rates by 22%.- Created tutorial videos to enhance customer service experiences and streamline the onboarding process.- Designed employee recognition awards based on survey results, boosting staff morale by 18%.Communication and Marketing:- Acted as liaison between the institute director and office tower administrator, facilitating clear communication.- Designed and managed reception area TV ads, boosting enrollment inquiries by 18%.- Created and maintained a YouTube channel, contributing to a 15% increase in social media engagement.- Participated in and produced comedic videos and student interviews for social media.

Legal and Administrative Management:- Acted as legal representative for all governmental licenses and certifications.- Managed daily cash flow and supervised a team of 5 employees, improving operational efficiency by 18%.- Issued invoices and sales notes via SAE software.Operations and Technology:- Provided tech support across departments, streamlining workflows by 25%.- Managed supplier payments and client collections.- Supervised inventory and operations documentation.Vendor and Client Relations:- Sourced and negotiated with vendors for advertising and operational services, securing cost savings of 10%.- Conducted market studies, analyzing prices from 6 competitors.- Completed 200 surveys for market research.Event Management:- Moderated a press conference and coordinated an opening event with 30 medical professionals and guests.

Vendor and Facility Setup:- Solicited and managed 70% of quotes for branch setup.- Coordinated engineers and construction teams, addressing daily issues.- Facilitated communication with the medical tower administrator.- Oversaw lab equipment and furniture installation.

Vendor Management:- Researched, compared, and selected suppliers, reducing procurement costs by 12%.- Managed supplier material reception.Customer Service and Sales:- Assisted customers at the counter, processed invoices and quotations, and handled cashier duties.- Processed wire transfers (SPEI).

Negotiation and Sales:- Identified, negotiated, and closed property deals that met AAA corporate requirements, contributing to $500K+ in sales.

I worked at this company during the summers of 2018 and 2019, from June to August each year.Staff Training and Customer Service:- Trained wait staff, improving service quality by 20%.- Identified operational errors and suggested improvements to ownership.