Enrique R. Email & Phone Number

SAN Diego, CA

• Responsible for managing highly skilled technical support engineering team for 24/7 customer support services for satellite and broadcasting television program distribution, including improvements, optimizing.
• Develop and implement strategies to support organizations and handle rapidly expanding global customer base and products
• Strong management and proven success working with cross-functional teams
• Oversee case management, support of technical products and configuration of activities for services, agreements, products
• Coach and mentor team members to effectively resolve support cases resulting in proper response time, restoration, root analysis
• Interface with program and customer project managers, sales and engineering teams during pre-staging phase of projects

SAN Diego, CA

• Responsible for collaborating with deployment teams, design reviews, implementation, installation, troubleshooting and identifying system-level problems for complex TV broadcasters, Telcos, and satellite providers.
• Create and assist in development/deployment/integration plans for company and third party equipment and services
• Interface with customers, sales, engineers on pre-sale projects identifying opportunities for product improvements
• Prepare recommendation documentation for root cause analysis to identify flaws in system designs and architecture
• Implement methods of procedures for field engineers to perform complex hardware/software installation/upgrades
• Perform system testing, installs, upgrades of moderate to complex difficulties for applications, software, hardware

SAN Diego, CA

• Responsible for identifying opportunities for products, architecture, service improvements by interfacing with customers, management, marketing, sales, project management, engineering teams, stakeholders during.
• Perform technical work on satellite broadcasting, IPTV distribution, digital cable, telecommunications, video systems
• Develop and execute technology strategies involving high level of responsibility and financial accountability
• Identify opportunities to improve processes, reduce cost, drive incremental revenue, and increase the customer experience
• Assist technical training department in developing training material and development of formal sales proposals
• Responsible for building and setting up trade show stations for demonstrations at CES, NAB, Cable Show, and Telco

SAN Diego, CA

• Responsible for field support of hardware/software installation and support systems for TV broadcasters, Telcos, satellites.
• Encode/compress satellite broadcast/distributions (HBO, ESPN, Viacom, Starz!, Discovery, Showtime, CBS, ABC, PBS)
• Provide response to resolve network issues and outages and build relationships with internal and external customers
• Train onsite personnel on policy and procedures, system operations, troubleshooting, equipment maintenance
• Responsible for national and International travel to manage and deploy system installation, upgrades, service activities at customer sites in the U.S. and overseas

Computer Science/Telecommunications

Emerging Leaders Certificate Program

Certificate Program

Personal & Business Development

General Studies