Coordinate recovery of SLA1 service incidents - Lead and coordinate IT teams to identify underlying causes of incidents and determine best way to effectively address root cause.• Lead incident management meetings, ensuring a quick and effective recovery plan is implemented.• To minimize impact of incidents on operation and business.• To organize incidents according to their priority and impact on the business.• To propose / develop actions to improve the service. • Managed ServiceNow for 3 years: Oversaw incident, problem, and change tracking, developing reports and dashboards.• Utilized Splunk or Dynatrace: Employed Splunk or Dynatrace for incident analysis.• Completed Hyper-V courses: Completed Microsoft Hyper-V courses for skill enhancement.• To track incidents and their solutions to identify possible recurrent failures.• To report each incident and to produce weekly, monthly and annual reports.• To work collaboratively with other teams and technical specialists to thoroughly investigate problems and develop effective solutions.• To establish the problem management process for early identification of recurring issues and their proactive resolution.

Europe Operations

Project Management of SAAS services of notification and certified electronic contracting worldwide, transformation of analogical processes into digital ones.• Understood customer challenges or requirements, performed functional analysis of needs and supported the design process.• Managed projects from inception to end with clients with a specific focus on cost, schedule and risk.• I drafted technical reports and technical specifications for bids.• I participated in follow-up meetings, reported on the status of projects and performed risk analysis.• Develop, monitor and control an accurate project schedule & costs. • Implement robust monitoring & control processes to ensure project costs & schedules and any related risks are regularly reviewed and mitigated/brought back on track.• Project manages projects of varying complexity, size and change management risk.• Establish, maintain and enhance relationships with business customers. • Proactively communicate with client on any changes during the project.• Worked in cohesion with other divisions to satisfy client needs.

Management of development and implementation of computer systems software and hardware for the area of Marketing - Traffic.• Managed projects, from development to implementation of databases for controlling and monitoring the entire cycle of a commercial, on the following platforms: satellite TV, Web and Magazine.• Acted as interface with multiple technology providers located in Argentina and other countries, to coordinate communication between users of Spanish and English technical language:• Oxobox, lead the implementation of the system to control the material flow between customers and transmission centers.• Asrun by AdSails, management of the generation of database for monitoring, optimization and reporting the use of commercial inventory.• Infoad management of the development of the monitoring system for broadcast advertising.• MSA ForeTV / Microstrategy, development management of the reporting system databases.• Imagine / Landmark, Create and efficiently deliver advertising sales campaigns on multiple platforms and multiple sales methodologies• BrickFTP, FTP platform used for the exchange of documents, between DIRECTV and its clients• Documented and kept updated the SOP (Standard Operation System).• Supported and trained users of the different systems of the area (ForeTV, AdSails, Oxobox, InfoAd Landmark and BrickFTP).• Secured the operation of all systems 24/7.• Collaborated with the preparation of qualitative and comparative analysis of executive sales and use:• Reconciliation between what the customer ordered and what was broadcasted.• Follow up of billing performance for the Finance Department.• Reports of sales by office and sales executives.

Company dedicated to the supply, installation, start-up procedures, commissioning and maintenance of systems, telecommunications and video surveillance.• Provided technology solutions, consulting and outsourcing to companies of different sizes and industries, such as banks, gated communities, clubs, shops always offering the most suitable information technology to each business. • Focused on achieving results that produce revenue.• Headed the development of customer relationships and prospective accounts.• Negotiated prices, quality and the most competitive advantages, applying the highest standards of the industry in all the proposed systems.• Achieved a high degree of confidence client building experience providing daily follow-up with a maximum degree of professionalism and commitment.

Assure the correct performance of the regional network of telecommunications of our customers. Implement and manage the telecommunication projects.• Main reference for AT&T - General Motors in Telmex LATAM.• Managed the negotiation, supervision and coordination of the national and international projects of Systems, Telecommunications and Information Technology under the standards of PMI until their delivery to the customer. • Achieving synergy of resources towards enhancing results and save resources and efforts. • Generated weekly reports (commercial report, chronological technical report, executive report and technical informative report) for the customer and the Directorate, for each of the active services. • Lead the groups involved in the projects. • Negotiated successfully the two most important contracts of the International Center of Telmex including all telecommunications needs (voice and data) of the whole region for GM and AT & T.• Developed a new contract with the AFIP (Administracion Federal de Ingresos Publicos) which is a Federal Agency with hundreds of offices around the country, thus breaking the hegemony of Telefónica and Telecom.

I headed the team with the goal of improving teamwork and customer service for installation and delivery of contracted services in a timely manner.• Design, coordinate and install data network with other working groups for different client companies that Verizon has in USA.• Built analog and Digital circuits: T3, T1, and DS0 using network management tools. • Monitor, test and troubleshoot network circuits using diagnostic tools and test equipment (Cascade, ITS, NMT, HP Openview, etc) with long distance carriers and local bells using DSU/CSU, NIU and other customers loop devices. • Provide technical support to deployed field services to resolve interconnect problems within the United States with end-customers and local telephone companies that Verizon has in USA.

Administrative and technical direction of the NMC in Buenos Aires. Implemented quality control policies and procedures for Directv Latin America transmission network.Responsible of legal and financial matters related to Human Resources, taxes and import and export of equipment, reporting directly to headquarters in USA.• Directed the design, building and start up of the NMC, equipped with thirty 42” Sony Plasma monitors and analog and digital instruments (HP Spectrum Analyzers, HP Vectorscope, Sarnoff`s Bit Stream Analyzer, Zandar`s VMX-16 Multiviewer, etc.)• Selected and trained trilingual technical personnel (Spanish, English and Portuguese) to cover NMC tasks requirements for a 24 hr/day, 365-day/year service. • Developed technical training programs and training manuals. • Participated in the design of the Network Test System (automatic monitoring system), and supervised its installation and start-up.

Run the technical maintenance area, providing contracted support service for Microbank networks (self-service terminals) and corporate PC networks of clients as Telecom Argentina and Banco Provincia de Buenos Aires.• Implemented proactive procedures to improve the performance of equipment installed in Argentina and in neighboring countries, using company staff and contractors.• Wrote the technical and budgetary section of bidding documents. Eighty percent of presented proposals were awarded.• Organized and supervised a Help Desk, which generated periodical availability reports (by equipment and branch), productivity and fault reports.

Responsible for the creation, development and supervision of the Technical Department, to service 50,000+ electronic equipments sold in more than 80 different locations.• Analyzed, designed and implemented a strategic plan to provide 2500 monthly repair requests.• Organized support areas of the Technical Department.• Reduced from 15% to 6% the returning rate of previously repaired equipment.• Achieved an average repair time of 4 days, with a maximum of 7 days.

Installation, start-up and maintenance of all equipment sold by the company.• Organized the communications sector.• Performed simulation and lab tests of equipment and equipment networks for customers and prospective customer demos.• Supervised works performed by contractors.• Provided post-sales customer support.Pre-sales consulting with customers and technical advisory to sale force of multi-service telecommunication networks and IT solutions.• Advised clients on definition, integration and adaptation of high availability and critical mission telecommunication networks.• Prepared sale proposal documents.• Defined the engineering procedures ruling system installation in the different projects.