Ensar Kaplan Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

- Working on inbound sales.- Managing CRM and Dashboard Panel.- Managing web site traffic and keyword analysis via Seo Spy Tools.- Corporate sales operations - Doing online presentations to corporate customers.- Using live support applications like Acquire.- Reporting user experience and business development.

- Panel management and responding mails on Freshdesk, Osticket.- Managing the post-sales operations of corporate customer projects.- Sharing the necessary reports with the manager.- Taking accurate and fast action in case of any setback in the project.- Regaining dissatisfied customer satisfaction.- Ensuring the necessary coordination between after-sales units and the customer.

Mersin, Turkey

- Gained knowledge about digital marketing processes like Affiliate Marketing, SEO and SEM.- Assisted daily processes in marketing department.- Analyzed the performance of social media channels and digital campaigns.- Supported the online and offline PR activities.- Maintaining a deep understanding of the Soocommerce Software product.- Creating product backlog according to the priorities of the project and customer needs and managing projects ent-to-end.- Creating business analysis document including mock-ups, workflows, etc.- Improving the design of the e-commerce website and the online shop.- Providing customer care for wholesale and retail clients.- Engaging in face-to-face sales and Online Sales.- Using customer satisfaction oriented approaches to resolve technical and procedural problems.- Content Management : created and edited SEO contents.- According to SEO strategies of customers, evaluated and optimized websites.- Creating and planning all marketing strategies.

Mersin, Turkey

Adana, Turkey

I took a part in site management at Amazon.com and Etsy.com.I worked with my teammates on Adding products, Stock Control, Digital Marketing.I worked around Digital Marketing activites such as On Page SEO, adding Content and making Description.Had a management role at after-sales customer satisfaction.I had a management role at adding products for SEO, making keyword researches and listing.I took a role at Site Design, Adding Products and Dashboard. Based on customer needs I made face to face meet ups and worked with my teammates.