Anna Balderrama Email & Phone Number

Calabasas, California, United States

Self-management, Analytical, Problem-solving, Technical Skills, Customer Service, Interpersonal Skills, Communication (oral & written), Teamwork, Leadership, Quality Management, Handling inbound sales leads and qualifies, accepting payments, building and maintaining customer relationships, Overseeing quality control, generating invoices, reconciling financial reports, processing refunds, updates/retains reservation data. Manages campaigns. Work with the air department, operations, accounting, and Information Technology.

Proactively perform front-line, tactical activities as needed to help keep assigned projects on track for successful completion. Develop presentations and project management deliverables to support project priorities and facilitate project decisions. Dispatch all drivers and maintain driver/monitor mobile application with a current route(s), Vet driver/monitor candidates, Manage hiring platform, Onboard all candidates from start to finish, Maintain all desktop and mobile applications, driver/monitor schedule, correspondence with schools, parents, and brokers. Answer all driver/monitor calls, maintained vehicle inspections, compliance documents, background checks, & drug tests.

Measure project performance to identify areas of improvement. Identify risks and issues. Conduct follow-up on late projects and tasks. Develop strategies and action plans to resolve issues and mitigate risks. Escalate risks and issues as appropriate for timely resolution and mitigation. Determine and define project scope and objectives. Exercises critical thinking, professional judgment, and diplomacy for solving problems and achieving project goals. Effectively document workflows and strategic use of tools and reports.Vendor management for the Neighborhood parade, Pier Plaza Festival, Surf City 5K run, Decorating contest, 20' LED advertising screen, and fireworks show. In addition, managed the entertainment, food trucks, beer & wine garden, marathon participants, branding assets, and sponsorship. Assisted with invoicing, catering, meetings, and sales team. Oversee hiring, training, and supervision of staff. Obtained city and safety permits. (Years: 2019, 2021)

Fountain Valley

Responsible for successful planning and execution of projects through the entire project management life cycle. Determine and define project scope and objectives. Identify goals, KPIs, sales growth, draft proposals, and recommend solutions to meet project and company goals. Ensured successful completion of project plans. scope documents, and stakeholder communications. Measure project performance to identify areas of improvement. Exercises critical thinking, professional judgment, and diplomacy for solving problems and achieving project goals.Provided training and resources to dealerships, manufacturers, and vendors while assisting with program implementation. Consistently managed up to eight projects simultaneously with up to one hundred twenty consultants each day. Hired, trained, and coached consultants while administering consultant contracts. Planned a variety of events including dealership promotions, roadshows, trade shows, ride-and-drives, and corporate events. ~ Managed the company’s largest client, J.D. Power, bringing in $8 million per year in revenue. ~ Improved service and satisfaction by creating new hire processes and policies.

Rancho Santa Margarita

Develop presentations and project management deliverables to support project priorities and facilitate project decisions. Develop presentations and project management deliverables to support project priorities and facilitate project decisions. Proactively make recommendations and propose solutions for business and project team success. Foster a culture of continuous improvement.Sold digital impressions (billboard advertising) to Irvine Auto Center, which included 14 dealerships, and other local companies. Interfaced with media partners to address specifications, production issues, and scheduling related to advertisements and scripts. ~ Increased sales at least 1% month-over-month due to referral program. ~ Coordinated dealership-based events, roadshows, retail, and trade show displays, and consumer/corporate events. Brought event ideas to fruition; oversaw vendors and staffing.

Newport Beach, California, United States

Supported executives in delivering outstanding customer service, which included explaining prices and invoices, communicating product offerings, and solving problems. Managed high-volume calendars, scheduling meetings and appointments and making travel arrangements. Handled AP/AR and bank deposits; maintained vendor relationships. Reported on purchase totals, product purchased, returns, KPIs, income statements, finance sheets, cash flow, downtime, capacity, average cost, gross margin turnover, and inventory turnover.

Phoenix, Arizona Area

Supported companies of all sizes with lead generation, B2B appointment setting, customer reactivation and retention, database cleanup, and telemarketing. Developed scripts, held meetings and calls with clients, and delivered client presentations. Planned trade show presence and events; managed workflow. Created branding, landing pages, advertisements, and marketing campaigns. Prepared reports detailing event registration, follow-up, sales pipeline, and qualified leads. Supervised 4 direct reports.

Torrance, California, United States

Supported executive in interfacing with customers and vendors. Recorded customer comments in CRM and maintained database. Handled incoming service calls, rescheduled customer appointments, and responded to inquiries. Generated sales via email. Planned car expos and other events; ordered catering and supplies.

Phoenix, Arizona Area

Sold CRM/ERP solutions to businesses across the US. Set appointments and nurtured leads. Created targeted marketing programs to drive awareness of and interest in customers’ products and services. Developed landing pages and place follow-up calls to event registrants. Resolved customers’ issues and concerns as they arose. ~ Managed 20–30 accounts simultaneously; increased average account revenue 10%–20% and pipeline 25%–40%.~ Boosted ROI by eliminating wasted advertising spend, allocating budget to successful programs, and forecasting ad spend based on the entire sales funnel.~ Enriched data quality by validating and updating contact information, removing redundancies, and preventing bad data from entering the system.~ Mentored new hires; trained them in personalizing scripts, navigating CRM, account tracking, and updating database.

Phoenix, Arizona, United States

Providing administrative assistance, such as writing and editing emails, drafting memos, and preparingcommunications on the executive's behalf~ Maintaining comprehensive and accurate corporate records, documents, and reports~ Performing minor accounting and bookkeeping duties~ Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary~ Answering incoming phone calls in a polite and professional manner and accurately taking messages~ Welcoming visitors and identifying the purpose of their visit before directing them to the appropriatedepartment~ Managing the executive's day-to-day calendar, including making appointments and prioritizing the mostsensitive matters~ Coordinating travel arrangements (both domestic and international) and creating trip itineraries~ Using various software, including word processing, spreadsheets, and presentation software to preparereports and/or special projects

Phoenix, Arizona, United States

Providing administrative assistance, such as writing and editing emails, drafting memos, and preparingcommunications on the executive's behalf~ Maintaining comprehensive and accurate corporate records, documents, and reports~ Performing minor accounting and bookkeeping duties~ Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary~ Answering incoming phone calls in a polite and professional manner and accurately taking messages~ Welcoming visitors and identifying the purpose of their visit before directing them to the appropriatedepartment~ Managing the executive's day-to-day calendar, including making appointments and prioritizing the most sensitive matters~ Coordinating travel arrangements (both domestic and international) and creating trip itineraries ~ Using various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects

Bachelors Degree, Business Administration With A Minor In Marketing, 3.7 Gpa

Education record