Enton Tocaj Email & Phone Number

Strongsville, Ohio, United States

• Provide exceptional leadership to a team of 18 shipping employees in a fast-paced warehouse environment. Ensure team performance, productivity, and adherence to quality standards.• Develop and implement efficient workflows and operational procedures, significantly improving productivity and operational efficiency, contributing directly to business growth.• Strategize and execute process improvements in shipping operations, leading to reduced delivery times and enhanced customer satisfaction. These improvements continually lead to an increase in repeat business and customer loyalty.• Organize and lead comprehensive training programs for new employees, equipping them with necessary sales techniques and product knowledge. This contributes to improved customer engagement, satisfaction, and loyalty.• Ensure smooth, efficient, and safe operations by enforcing compliance with company policies and regulations, fostering a positive and productive work environment.• Collaborate effectively with various internal teams to streamline operations and meet company-wide objectives.

Strongsville, Ohio, United States

• Oversaw daily shipping operations, ensuring that procedures ran smoothly and efficiently.• Collaborated with cross-functional teams to fulfill shipment orders, guaranteeing accurate and prompt delivery to customers, which consistently enhanced customer satisfaction and boosted sales.• Led inventory management initiatives, maintaining optimal stock levels in alignment with customer requirements, thereby facilitating seamless order fulfillment.• Played a pivotal role in onboarding and training new warehouse personnel, establishing a strong foundation for smooth and safe operations, and supporting the improvement of sales productivity.• Implemented process improvements to reduce delivery times and errors, leading to increased customer satisfaction and repeat business.• Ensured adherence to shipping regulations and safety standards, maintaining a safe and productive work environment.

Tirana, Albania

• Led a high-performing sales team of 30, fostering a competitive and collaborative environment that consistently exceeded sales targets and drove revenue growth.• Monitored order fulfillment, vendor agreements, and inspected the quality of products to ensure business operations adhered to established standards and customer requirements.• Designed and executed highly effective sales strategies tailored to the Albanian market, resulting in significant market share expansion and increased business opportunities.• Served as a distinguished representative of the company in international workshops and trade fairs, leveraging these opportunities to expand brand visibility, forge valuable industry connections, and capture new sales prospects.

Tirana, Albania

• Led comprehensive warehouse operations, overseeing inventory levels to minimize stockouts and overstock situations, enhancing order fulfillment efficiency, and ensuring seamless business operations.• Instituted and managed product arrangement strategies, leveraging LIFO (Last In, First Out) or FIFO (First In, First Out) methodologies based on product type and demand patterns, optimizing space utilization and ensuring easy accessibility of items.• Administered the processing and discharging of incoming shipments, including the receipt and quality inspection of goods. Meticulously inspected incoming products for quality, adherence to specifications, and conformance to order requirements, ensuring that only products meeting quality standards were accepted and stocked.• Devised and implemented robust outgoing shipment procedures, including the accurate picking and packing of orders, preparing appropriate shipping documentation, and ensuring timely dispatch and delivery to customers.• Fostered a culture of safety and efficiency, implementing warehouse policies and procedures, ensuring regulatory compliance, and conducting routine audits to maintain high standards of operations and workplace safety.