Andy Entrekin, Cqpa, Itil Email & Phone Number

Fort Worth, Texas, United States

Lead the Security and Lean practice areas, including new business development and care of existing relationships. Continuously improve internal tools and practices to enable company growth and efficiency. Develop colleagues' capabilities in both technical ("hard") and professional ("soft") skills.

Dallas-Fort Worth Metroplex

Fort Worth, Texas

Lead and facilitate process improvement initiatives in and around major airport facilities. Develop and analyze simulations of baggage handling systems for major airports.Identify, pursue, and capture new engagements. Document and standardize internal processes.Current Projects:TSA Professional Engineering and Logistics Support Services (PELSS-2 contract with Global Systems Technologies)Recently Completed:Los Angeles World Airport (LAWA) and Los Angeles International Airport (LAX) Security Credentialing Process Assessment and Optimization

Grapevine, Tx

My role at KS2 was similar to that of a utility infielder on a baseball team, or the oil that keeps a complex machine running at peak performance. I synthesized and leveraged a diverse set of skills to enable the business to function efficiently and to improve operations.Manage and maintain key business performance metrics used by leadership in their decision-making processes. Support project operations, including support ticket management and system administration. Develop solutions and provide support for internal and customer-facing systems including Quosal, JIRA, Salesforce.com, Harvest, Harvest Forecast, and ServiceNow. Proactively monitor SLA status and compliance for selected managed services clients. Develop and maintain standards for project reporting. Manage KS2 sales opportunities in IBM's Global Partner Portal (GPP).Certifications: Textron Lean Six Sigma Green Belt, ASQ Certified Quality Process Analyst, ITIL Foundation in IT Service ManagementSpecialties: process definition, process documentation, requirements gathering, root cause analysis, process mapping, process analysis, continuous improvement, customer service, technical support, customer training, communications, technical writing, technical editing, proofreading, Excel, VBA (Visual Basic for Applications), software training, team building, JIRA, ITIL, Salesforce.com, SharePoint, ServiceNowStrengths: Learner, Strategic, Ideation, Intellection, Maximizer, Analytical

Hurst, Tx

Design, implement, test, and maintain policy and procedure document management systems to support transformation from an organization-based company to a process-focused one.Communicate vision of document management system and structure to senior management to obtain their support.Develop and deliver end user and Power User training.Maintain company policies and procedures SharePoint site collection and team SharePoint sites.Manage company's library of controlled forms to prevent unauthorized changes.Coordinate cross-functional efforts to transition legacy documentation into new formats and new systems.Define and manage functional requirements for policies and procedures management systems.Work with internal and external developers and vendors to replace document management system, saving $250,000 over three years.Interview candidates for open positions on Policies and Procedures team.Ensure that document management system and processes met regulatory requirements, including AS9100C.Conduct ethics investigation interviews and prepare reports.

Shots in the Dark is my fireworks photography company. I've enjoyed capturing fireworks with cameras since I was in college. Then, I had to wait a day or two to see how I'd done, and there was no way to adjust anything based on the photos. With the advent of digital photography, I can see how my pictures look "on the fly" and make any changes I want to during the show. In 2008, I decided that I would try to make a little extra income from what had been only a hobby to that point, so I launched Shots in the Dark. Since then, I've worked directly with a couple of fireworks production companies to shoot their shows, as well as independently shooting some public shows.

Provide technical support to cutomers using advanced engineering simulation software. Mentor new support engineers. Analyze team performance using metrics from support database.

Coordinate interface management among multiple teams during design and development of new combat aircraft program. Document processes for interface management using ARIS software. Monitor interface development progress.

Perform detailed stress analysis of composite wing skin structures. Develop tools to automate analysis using Microsoft Excel VBA and MSC Patran.

Provide pre-sales support for advanced engineering simulation software. Determine customers' needs and best fit of solution offerings to address those needs. Interpret customers' technical needs into sales opportunities. Lead customer training courses.

Perform detailed stress analysis on helicopter airframe components. Inspect manufacturing defects in composite tiltrotor airframe components.

Assist in the design, construction, and setup of various aeroacoustics experiments. Run tests and collect scientific data for analysis. Assist in studies investigating jet noise, flow mixing, and tiltrotor downwash interaction.

Bae, Aerospace Engineering

Activities and Societies: Georgia Tech Symphonic and Marching Bands, Sigma Gamma Tau (Aerospace Engineering Honor Society), Kappa Kappa.

Education record

Activities and Societies: Band, Debate, Extemporaneous Speaking, Key Club, Science Club