Promoted to the new role of Business Development Director - driving strategic growth with new members and nurturing and continuing to grow and help develop existing member businesses.

• In collaboration with the Director of Membership, increase revenue through existing memberships, as well as recruiting new members to grow new revenue• Contribute towards the business strategy and propositional development planning through a deep understanding of the UK financial services landscape and competitor activity.• Manage commercial relationships with some of our strategic lender partners and have a thorough understanding of target markets, product offerings and criteria• Excellent interpersonal skills with the ability to build and maintain strong relationships with our broker members and the wider broker community.• Work with senior stakeholders of our vast panel of lenders, protection, GI and technology providers to add value and create opportunities for our members. By interpreting data, studying regional trends, marketing, and mapping client journals, we can help them add value to our membership base• Accountable for the commercials and revenue generation in-line with my objectives• Ensure that Paradigm is well represented at industry events, serving as the company's public face for brokers, lenders and insurers• Work collaboratively with key internal stakeholders to identify, engage, and secure strategically aligned opportunities

I manage a panel of Directly Authorised and Network Tied Mortgage Brokers. I cover the Key Accounts within London. The role is field based.KEY ACCOUNTABILITIES:• Excellent knowledge of the main intermediary customers both appointed representative and directly authorised firms under my responsibility.• Demonstrates excellent relationships at director level and/or senior advisor level for the key intermediary customers both appointed representative and directly authorised under their responsibility.• Provides factual information in a clear and concise manner in a style appropriate to the audience.• Demonstrates a willingness to develop their skills with regards to relationship management and driving improvements in service requirements.• Demonstrates the ability to create and implement robust business plans to deliver required commercial, customer and quality outcomes.• I am a team player that shares best practice with colleagues helping drive overall performance.• Demonstrates an excellent knowledge of intermediary products and pricing.• Provides accurate information leading to improved quality of intermediary mortgage submissions from assigned customers.• Ensures the achievement of personal service standards.• Ensure that all agreed processes and procedures are adhered to at all times.• Demonstrates an excellent understanding of regulation and the requirements of both the intermediary and the Building Society.Member of Skipton Building Society Diversity & Inclusion Sounding Board.

The management of compliance issues in the field.This was achieved by completing:• Supervision of mortgage and protection advisers in line with the requirements of the MAB T&C scheme• Ensuring all new starters achieve competence in line with the published timescales • Ensure all Fully Competent advisers maintain competence through – 1:1s completed, Advice Process related activity completed i.e. Observations and other required interventions completed• Complete advisor development as required for issues, which pose compliance, risk e.g. complaints, advice quality file checks, mystery shops, etc. • Completion of an annual SYSC reviews on MAB AR businesses to ensure Systems & Controls are in place and effective. • Allocate annual testing for Advisers and Approved Persons and monitor completion

Essentially my role is to help support and grow the Financial Services arm of the business through strong leadership, strategic thinking and strong focus on our relationships with our customers.• Successfully lead a team of approximately 170 staff across the challenging and transient London and South East area. (11 direct reports – 4 Mortgage Advisors + 7 Financial Specialists) and 1m customers.• Successfully built and implemented the mortgage strategy in the area since the introduction of the new regulation (April 2014) with mortgage advisors turning in high customer satisfaction scores • Other successes include increase on conversion rates, excellent regulatory compliance scorecards and increase in deferred business opportunites• Savings and Mortgage book growth also achieved through enhanced colleague productivity, all through the development and coaching of talent• I am responsible for two of the six flagship Crown owned branches within the region

Accountable for 17 high profile franchised branches within the prestigious West End and City patch• Achieved year on year growth in a challenging environment in each year in the role beating company expectations• Increased productivity in branches through coaching and skills development of Post Office agents and their teams.• Delivered an exceptional customer experience for new and regular customers as measured through customer experience feedback and scoring• Liaising and influencing major stakeholders including local authority leaders, MPs and various commercial partners.• Delivered consistency level of Compliance and Conformance each year.• Implementation of the financial services strategy within agency branches ensuring growth delivered in a compliant way

Accountable for 17 high profile branches in London and responsible for delivering the CarphoneWarehouse UK Retail Strategy. • Line leadership of 17 Branch Mangers, 182 colleagues and 200k customers• Responsible for the management of area budget circa 20m• Involved in designing and implementation of strategic plans at Regional and National levels• Collaborate with stakeholders and technical teams for data analysis of Key Performance Indicators • Created and delivering shrinkage and Loss Prevention Plans to ensure controls in place of high value items