Enza Cilluffo Email & Phone Number

New York, Ny, Us

Research articles and best practices to determine pain points and create job aids to improve Contact Center agent experience.Contribute to LDP Project by eliminating duplicate reports to increase efficiency.Validate data between BPD and PLS to mitigate risk of error in letters sent out to clients and borrowers.Update Letter Master to keep letters consistent.Create Pricing Matrix to analyze better prices between current and prospective printing vendors.Create Checklist of Procedures to send out to other areas of the business. Produce Customer Service and Collections scorecards by using data within Excel, uploading to SharePoint for use within the business.Create procedures with high detail and images to ensure understanding.Validate presentation decks being sent to Executives with quality checks from FinPro data.Reconstruct Issues Management User Operating Manual with updated, accurate information and enhance user friendliness.Ascertain knowledge about primary and secondary market processes.Gain knowledge in how Cenlar generates revenue through cash flows and other investments.Demonstrate understanding of the Bloomberg Terminal.Reconcile Homeowners Assistance Fund accounts on a daily basis, ensuring accurate and timely payment applications.Reconcile Corporate Advance payee accounts to prevent losses for the organization.Research and compile data relating to Process Error Losses and conduct meeting with managers and supervisors to implement controls to prevent repetitive losses.Assist in stopping and reissuing outstanding checks and conducting research on vendor refund checks to indicate whether refunds belong to borrowers or clients and processing the refunds.Run daily Default Accounting Task report to ensure tasks are completed correctly and timely.Analyze and proofread letters as they transition to new vendor.Collect data and produce report of Client Requests to better understand volume for project purposes.

1805 Route 206 Southampton, Nj 08620

Working in a fast-paced team environment to provide excellent customer service experiences.Collaborate with kitchen and bussing staff to provide a welcoming and neat restaurant environment.Demonstrate attention to detail and precision while performing cash registry functions.

Analyzed data and created spreadsheets by using Excel functions to create efficiencies for management.Optimized client experience by shadowing CCM agents and reviewing statistics of ticket completion.Participated in Think Tank competition to enhance employee satisfaction.

Researched reports and best practices used to implement CenDesk.Created Agent and Manager Training Guides that will be leveraged in future trainings by entire company.Attended Daily Touch Bases with director, department mentor, and project team to discuss goals and tasks.

Provided recommendations and assist customers in clothing selection, resulting in increased store revenue.Maintained attractive merchandise displays, ensuring strategic placement of products in order to maximize transactions.Demonstrated accuracy and efficiency while stocking, replenishing, and organizing inventory.

453 Yardville-Allentown Road Yardville, Nj 08620

Bachelor'S Degree, Business Administration And Management, General

Education record

Activities and Societies: National Honor Society, Italian National Honor Society, Color Guard, Peer Leadership