Working in a face paced high street opticianI am responsible for being the first point of contact when patients enter our store,pre screening patients before the optometrist conducts their eye test using ophthalmic equipment including auto refractor and optical coherence tomography Booking/ rearranging eye test appointments via phone and in person using optical software programs.resolving customers enquiries/complaints.Performing minor glasses repairs/adjustments.Assisting patients to select the correct frames and contact lenses to suit their personal tastes and needs.Dispensing a range of glasses and contact lenses to patients taking into account the frame they have chosen the strength of their prescription and lens options that they have chosen. Upselling and cross selling products in line with current promotions to maximised store profit and to exceed kpi targets.Merchandising the store using company planograms to showcase the latest products.General administration including scanning on referrals to patients files , telephoning the nexts days booked appointments to confirm they are still attending their scheduled eye tests.Taking cash and card payments from patients/setting up direct debits for subscription based contact lenses and eyecare plan patients.

Working as part of a Team of Live entertainment Performers, playing to a range of audience members, and events, around the uk and internationally,

Working in a fast based call centre covering 6 G.p surgeries across the greater stoke on Trent area, Responsible for. Booking/ Re arranging appointments via telephone.Care navigation, Processing repeat prescriptions in accordance with pratice guidelines,Handling correspondence from internal and external health professionals Complaints Handling,Processing of Letters, Meeting targets for speed efficiency and quality when responding to patient and staff requests.

I was the primary key holder for this establishment responsible for the general day to day oppertations which includedInterviewing and training new staff in accordance with company policy,Cash handling and end of night report for business takings Maintaining the Bar and service areas to the highest standards,Upselling drinks offers to maximise sales revenue, Resolving customer enquires/ complaints in a prompt and professional mannerAssist with the Marketing and promotional campaign of the business, Liaising with the entertainment team to produce quality live performances every night. Being the point of contact in public relations with International Tourists,