Eoghan (Owen) O'Byrne Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

● Responsible for managing up to 13 employees daily● Responsible for hiring and training of new staff, including monitoring new staff performances● Manage the receiving team; including receiving orders, correlating invoices with receivedmerchandise and processing the pricing of merchandise● Customer service management, complaint resolution and responding to positive feedback● Establish and maintain rapport with sales personnel and representatives working forwholesalers● Determine and authorize merchandise to be sold● Responsible for implementing and following wholesale order budgets● Responsible for managing credits and damaged product returns to suppliers● Determine and track competitors effect on the business● Coordinate online social media promotions, advertising and store competitions● Aid in the creation of marketing, display and design, both internally and throughout externalmedia● Plan and oversee visual merchandising throughout the store, this includes merchandising ofmain window displays, store promotions and advertising of related sister company events● Responsible for the opening and closing procedures of the store, including following securityprotocols and procedures to ensure the safety and security of the store building● Train and update new and long term staff on company procedures and policies, employeesafety, security procedures, merchandising and customer service

Grafton Street, Dublin

● Managed and assigned tasks for a team of up to 10 employees daily● Followed all cash office procedures in the handling of bank deposits, floats and petty cash● Dealt with customer complaints and authorized discounts and refunds of merchandise● Managed inter-branch transfers of merchandise based on request orders and stock shortages● Managed store promotions and marketing based on in-store sales and new merchandise● Planned and oversaw visual merchandising of the store to comply with company standards● Managed corporate sponsorship booths at special events.SELECTED ACHIEVEMENTS:In March of 2015, I was responsible for opening a new HMV location in Kilkenny, Ireland. My teamand I were assigned a strict deadline of 4 days. This opportunity allowed me to fully utilise the teambuilding and leadership skills that I had gained working as a manager in the company’s flagship store. Time management, issue resolvement, assignment of personal deadlines, efficiency and staff morale were crucial in successfully reaching our deadline. The success of this project was the direct result of teamwork, organization, versatility and foresight.In May 2015 I was responsible for managing the merchandise booth, sponsored by HMV, at the album launch of Irish band ‘The Eskies’. This involved scheduling and managing staff, organisation and transportation of merchandise to and from the venue, adhering to the marketing proposal and liaising with talent management to ensure their standards and expectations were met. My team and I were commended for our representation of the company and ensuring that guests had a positive experience.

Tallaght, Dublin

• Offered in depth phone and online technical support to customers • Resolved customer complaints and delivered customer satisfaction • Assisted customers with website navigation and services and features of the website • Provided efficient and effective problem solving • Collected customer information and input data ensuring confidentiality at all times • Coordinated and communicated well within a team of 30 co-workers across 3 technical support departments

Dublin 1

● Managed daily schedule; appointment bookings, confirmations, cancellations and scheduled walk in customers● Maintained and printed updated report schedules of weekly appointments for staff● Greeted clients, assigned mandatory paperwork, directed them to appropriate room or waiting area● Established and maintained efficient and professional environment for clients and staff byimplementing clear behaviour standards and policies amongst staff, including strict codes of conduct● Ensured all clientele were fully briefed on all procedures and personal aftercare● Managed online media content; including drafting social media posts, advertising promotionalevents and discounts, and answering any messages regarding queries or concerns● Responsible for office and studio supplies and ensuring all inventory was fully stocked at all times● Responsible for filing customer information, order forms, consent forms, invoices, and sales reports● Organized and managed the Iconic Art booth at various tattoo conventions across Ireland. Thisincluded booking appointments, advertising via social media, organizing travel to and fromconventions and responsible for printing banners, price lists and aftercare sheets and ensuring allrequired paperwork was readily available

Greater New York City Area

● Established and upheld a strong rapport between management and artist clientele● Conferred with clients to develop marketing strategies to ensure growth in their career● Determined and compiled lists of new potential clients● Developed online promotions for client album releases, singles and events on various socialmedia platforms● Assisted photoshoot for artist Katy Pfaffl’s album ‘Mighty Kate’, which I am credited on

Greater New York City Area

● Assistant to the manager of a New York recording studio● Assisted in the practical set up and breakdown of the studio● Researched venues and compiled lists of capacities for upcoming bookings and events● Organised the transportation of musical instruments and equipment to various venues● Curated marketing campaigns to promote upcoming events● Obtained contact details for promoters, blogs, social networking sites, media outlets, and radio● Assembled and distributed press-packs, press releases, newsletters, reviews and merchandise● Managed booth for artist Todd Alsup at the 2009 New York LGBT Expo

Dublin 1

• Responsible for opening and closing of the store • Managed employees and employee schedules • Authorized to handle all payments, refunds and exchanges • Responsible for end of day cash out procedures • Proactively sought out customers to assist on shop floor • Initiated conversations to determine buyer needs • Demonstrated vast product knowledge • Assisted customers with product selection, sizing and fitting • Responsible for general upkeep, stock replenishment and visual merchandising of shop floor • Prepared store for promotional events by rearranging stock, creating signage and tagging merchandise • Ensured and maintained a high level of staff morale and customer satisfaction