• Present team insights and improvement suggestions to management through the development pathway.• Achieve measurable results in arrears resolution with strong communication.• Provide empathetic support and tailored payment solutions to borrowers in arrears.• Fostered cross-team knowledge exchange, driving operational efficiency improvements and promoting a culture of continuous learning in the credit support unit.• Provided empathetic guidance to borrowers, offering tailored payment solutions and assisting with financial statement completion for mortgage restructuring.

• Managed partner expectations from onboarding to BAU, enhancing collaboration with 70+ UK partners.• Resolved customer issues promptly, improving partner satisfaction and operational efficiency.• Led weekly/monthly calls to address issues and update on new products, fostering transparent communication.• Took over Irish partner advisory in 2022, expanding role and expertise.• Prepared detailed monthly Excel reports for partner review, ensuring accurate invoicing.

• Handled merchant queries via phone and email, resolving technical issues with card terminals promptly.• Investigated and diagnosed technical problems, coordinating repairs and replacements with engineers.• Executed updates on card machines, ensuring minimal downtime and enhanced merchant satisfaction.• Promoted to technical support after 8 months, demonstrating strong problem-solving and technical skills.

• Resolved merchant issues by liaising with business partners and departments, enhancing customer satisfaction.• Answered customer queries via inbound calls and emails, maintaining high response efficiency.• Utilized Excel and Word daily for creating templates, streamlining documentation processes.• Assisted in developing a new process for generating Terminal identity numbers, aiding tech team in legal entity changes.

• Addressed customer queries and complaints, ensuring prompt and professional resolution.• Collaborated with various departments via email and chat to resolve customer issues efficiently.• Utilized Word and Excel daily to verify customer eligibility for offers, ensuring accuracy.• Enhanced customer satisfaction through effective communication and problem-solving skills.• Achieved measurable improvements in customer service response times.

• Handled cash, processed deposits and withdrawals, and managed daily banking for the shop.• Utilized Word and Excel daily; created weekly rotas, balanced staff hours with shop allocations.• Ensured accurate financial transactions and compliance with company policies.• Streamlined rota creation process, improving staff scheduling efficiency.• Contributed to smooth shop operations through effective cash and time management.