Eoin Mac Eochaidh Email & Phone Number

Dublin, County Dublin, Ireland

I support Slack app developers up to enterprise level, utilizing the available Slack APIs and tooling. Directing on best approaches to App development, Debugging issues and supporting a range of in house Slack developed apps.

County Dublin, Ireland

Consulted with sellers to increase fitment adoption on the eBay Uk vehicle parts vertical. Leveraging eBays available tools and resources to help sellers increase impressions and boost sales. Sourced parts & accessories stock for the calendar of sale events running throughout the year on the homepage, category and deals event pages.

County Dublin, Ireland

Worked in the eBay Uk resolutions team providing support to resolve sales disputes. I provided mediation , encouraging quick resolution of disputes in regards to description, item not received and change of mind returns. Decision making from investigations in regards to the direction of money movement.Developed a strong knowledge of the eBay buyer\seller dispute policy and distance selling requirements. Explained the companies reasoning's behind money movement decisions and took control of appeals escalated.Developed a good knowledge of logistic processes and cross border trade scenarios that can lead to dispute. Investigated scenarios through contact with third party logistics to find solutions and advise on best practice.Gained a deep understanding of risk behaviors in regards to online fraud. Instructing members on eBay assistance in regards to fraud and on reporting measures that can be taken outside of eBay.

County Dublin, Ireland

Worked in the top member and power seller team providing high level support to eBays most valuable buyers and sellers. Assisting members to build their business on the marketplace and to increase inventory and sales on site. Reviewed restriction issues and Limits requests. Assisting eBay members in achieving standards and explaining and up selling the members on the benefits.Helping accounts with html templates and providing assistance in regards to active content policies.Point of contact for explaining the wide range of eBay policies and how they affect members in specific scenarios.Received technical reports and passed on for resolution. Communicated on the status and on the resolution timeline to completion.

County Dublin, Ireland

Vero Representative working direct with registered rights owners to protect their intellectual rights interests on the eBay marketplace.Worked with registered rights owners to review 'Notices of claimed infringement'.Worked with prospective and new rights owners. Advising them on how to report claims correctly and explaining what is considered as an intellectual rights infringement. Explaining to affected sellers what the process and reasoning behind removals is and how they can resolve issues with the rights owner.Tracked patterns of misuse of within the reporting process.Looked at seller appeals in regards to removals and restrictions associated with the Vero process and provided a point of contact for other teams within the business to address questions regarding intellectual rights.

County Dublin, Ireland

Worked within the Merrill Lynch corporate services setup. Tasked with resolving facilities escalations across the company sites for Uk & Ireland.- Premises Maintenance Co-ordination, - Corporate Meetings Co-ordination & Booking.- Worked with third party contractors to fix and resolve issues.- Responsible for prioritizing reports and tracking progress towards completion.- Emphasis on speedy resolutions and clear communication on status.

Tallaght, Dublin

Supported members with pickup\delivery, customs clearance and general account support for the Dutch and Belgian Markets.

Certificate, Multimedia Applications Development

Higher National Diploma, Animation