Understand a department's processes to better cater to their needs, such as finding software that would streamline their services. Act as liaison between our division and outside groups so the technical support team must understand all processes of our departments to explain to outside sources and understand IT information to explain to non-technical users. Put together reports based on a department's equipment upgrades and present this to the department each year to replace out of date equipment. Work personally with a Vice President for Stanford, as well as people on the Associate VP and Director levels to solve their issues and make suggestions for their employees.Created and held customized training sessions for the entire division on the uses and features of SharePoint.Train the Year Up interns on the basics of IT Support and explain the theory behind it. Train other members of the group in processes that are new or have a better understanding of so they can help the division.Transitioned from primarily ticket taking to project work as responsibilities and knowledge have grown.

Helped create an updated image that brought down the imaging time for a computer from 4 hours to an average of 45 minutes.Made the computer deployment process more efficient so that the deployment time decreased from 4 hours to 30 minutes.Decreased the wait time of receiving a new computer from 2 months to 1 week after the device has been received from the vendor.Consistently a top performer in taking tickets from our service queue for the team of six.Even though the division has transitioned to remote work, ticket performance has remained consistently high.

Maintain the organization of the facilities.Set up for events such as basketball games and concerts.Delegate tasks to different groups to ensure the events run smoothly.Communicate with potential clients about the venue and their needs during an event.Interact with different departments in the company to keep everyone informed of the event status.

Used Microsoft SharePoint to create web pages for each department in the city as well as led training sessions on the capabilities SharePoint offers to the employees. Created online forms for different departments to get information from users and then used databases and applications to log the information received. Worked with the Procurement Officer and Technical Services Team to track and update equipment for all departments in the main office for the City of San Jose.Learned the basics of SQL, JavaScript, and database structure to create the applications.

Teach campers about the basics of HTML and Python coding languages.Teach campers how to solder properly and basic electronic components.Teach campers about Raspberry Pi computers.Fully understand topics so as to help each individual camper better understand the lesson that is being taught.Create changes to curriculum so as to suit the needs of the campers.

Control all shipping, receiving, and inventory of outgoing or incoming merchandise.Greet customers and help them to find any products in-store.Assemble promotions, displays and floor models.Maintain the organization of the store, stockroom on a daily basis.