Eoin Wall Email & Phone Number

Dublin, County Dublin, Ireland

• Conducted in-depth audits on client interactions, delivering feedback that directly improved performance and compliance across the team.
• Took part in regular group calibration sessions to ensure evaluations are aligned based on business requirements.
• Collaborated closely with teams to identify process improvements, leading to improvements in QA metrics.

• Delivered high-quality customer support, meeting all KPI’s and achieving an above average quality score across all cases.
• Proactively identified improvement areas and escalated bugs, contributing to a smoother user experience and faster issue resolution.
• Consistently exceeded quality and efficiency targets.

Cherrywood

• Reviewed and resolved user inquiries with accuracy and empathy, enhancing user satisfaction by addressing complex cases quickly.
• Developed data-driven insights on community issues, presenting scalable solutions that improved the client’s support operations.
• Achieved all-important KPI’s and demonstrated a strong commitment to the client’s community and content standards.

• Greeted all customers in-store or on the phone, selected and helped locate merchandise based on the customer's needs and desires.
• Assembled new bicycles to a high quality safety standard.
• Identified faults, damage or wear on customers bicycles to carry out minor repairs.
• Organised and maintained cleanliness on the shop floor by monitoring stock levels of products.

Swords Co. Dublin

• Maintain clean and tidiness on the shop floor during opening hours.
• Maintain good visual presentation of products on the shop floor.
• Deal with any customer queries.
• Clean, organise and maintain the stockroom.

Swords Co. Dublin

• Take orders and deliver drinks and food to customers.
• Cash handling and completing transactions with customers.
• Ensure the floor and tables of the restaurant are kept clean.
• Clean-up after hours and organisation of restaurant floor.

Swords Co. Dublin

• Help the store to maintain performance and meet sales targets.
• Deal with any customer queries, and create amazing customer experiences.
• Handling money and completing transactions at the tills.
• Organisation of jewellery and watch display cases and stockrooms.
• Clean-up after hours.

Msc, Climate Change: Policy, Media & Society

- Asking how societies can respond to climate change. Examining the roles played by politics, regulation, law, education and the media in.

Contemporary Culture And Society (Social Sciences And Cultural Innovation), Social Sciences

-Studied a diverse group of modules from the field of social sciences. Disciplines included Culture, Media and Communications, Politics.