Co-ordinating onboarding of new employees from introduction to go live as sales agents.• Client PoC to develop and deliver content to upskill and educate agents.• Project manage large scale program changes, as well as new program roll out.• Analysing data to find trends and improve performance across multiple components including team, program and market level.• Lead point of contact for all agent issues related to account performance or troubleshooting.• Collaborating across all markets to develop new methods to optimize campaigns and identify programmatic ways to do this at scale.• Innovating new ways to deliver training, communicate and deliver work adaptions due to Covid. This included new online delivery methods, new ways to assess competency and leading with empathy during client engagement.

Managed clients advertising accounts, assigned to my book of business, for one of the largest social platforms in the world.• Consulted with SMB clients to help reach their goals and exceed targets through marketing and advertising on the platform.• Managing a three-tier book of business, consisting of over 150 SMB clients each quarter.• Providing strategic advice to clients in order to enable them to maximise their ROAS through optimization of social media marketing.• Provided consultation, education and support to marketers with-in SMBs in consultation with the decision maker through analytical insight.• Working with the client to nurture this program and deliver feedback and recommendations for improving client experience while consistently being one of the top performing agents across all markets.

• Part time assistant manager, overseeing a team of twelve.• Monitoring efficiency across multiple areas of the restaurant in a high-pressure environment.• Staff training across both bar and restaurant.• Responsible for delivery of excellent customer experience.

Over the summer i got the opportunity to work as a tour guide and sales assistant in Toronto. It was a great experience that let me immerse myself into the city's diverse culture along with working with excellent energetic staff.My roles included:• Providing live tours around the city.• Arriving to work early before my shift.• Counting my float and checking my equipment before every shift• Assisting customers with our tours or general information about Toronto.• Working as part of a team with the tour guides and drivers.• Informing duty managers of any problems that occurred

Busy Asian fusion restaurant in busy University tourist town. My responsibilities as a server include: Greeting and serving customers, taking orders and using micros, cash handling and hosting duties, managing bar and taking in stock, detailed knowledge of menu items including both food and drinks, running with food along with clearing tables.

During my time, I worked in many different departments in the hotel due to the longevity of my time there. Became a senior staff and was given responsibility when management weren’t present.Here I worked as a team with other members of staff and overtime developed my leadership skills in being a senior member of staff at the age of 19. In working in the service industry I developed a great passion for Customer Service in engaging with customers and how i present myself and my work.I also gained a lot of experience in serving and setting up functions such as weddings in the hotel. I gained great experience behind the bar working weekends in the resident bar along with the main bar which is the busiest bar in the area.I was entrusted with great responsibility here by showing team work, initiative, mentoring and leadership skills. I take great pride in the work I do, and get good feedback from customers.

• Managed and watched over 25 boys, aged 14. Here I would plan their activities for the day and night, ensuring their health and safety.• Travelled independently showing initiative and independence. I feel this helped me to adapt new surroundings, cultures and responsibilities