Eóin James D. Email & Phone Number

Seattle, Washington, United States

As a volunteer UX Researcher for the RUXStars 2024 project, I played a critical role in studying the mental health experiences of queer tech workers post-layoff, with the aim of producing a comprehensive report of actionable insights.• Conducted research through a combination of in-depth interviews and content analysis to explore how layoffs impacted the mental health of queer tech professionals.• Leveraged techniques such as affinity mapping and qualitative coding to analyze and extract meaningful patterns from the data.• Collaborated through the use of tools like Miro, Trello, and Google Drive to coordinate tasks, track progress, and maintain alignment on research objectives and deliverables.• Effectively communicated research developments, ensuring that stakeholders were informed and involved throughout the research process, fostering transparency and continuous feedback.• Contributed to the synthesis of findings into a comprehensive report aimed at providing actionable insights and recommendations for better mental health support for queer tech workers.

Vancouver, British Columbia, Canada

As the Marketing Coordinator, I played a key role in shaping and enhancing the brand presence of The Fountainhead Pub across physical and digital platforms. My focus was on developing and executing strategic marketing initiatives to drive customer engagement, boost sales, and strengthen the pub’s identity within the local community.• Designed cohesive marketing assets, such as posters, social media graphics, flyers, and digital advertisements, ensuring all materials were consistent with the pub’s branding.• Developed and implemented social media strategies to engage the pub’s audience across platforms like Facebook and Instagram.• Collaborated with management to plan and execute events, such as themed nights, live music, and sports viewings.• Managed campaigns through platforms like Eventbrite and Meta Business Suite, ensuring they were optimized for visibility and engagement.• Utilized GoDaddy's low-code tools to maintain and update the pub’s website, improving its functionality and user experience.• Leveraged customer feedback and engagement to inform marketing strategies and content creation.

County Dublin, Ireland

As Senior Software Support Engineer for Three Ireland's in-house customer relations management application, I was responsible for maintaining system stability, improving operational efficiency, and ensuring seamless functionality for both the support team and users.• Provided excellent Level 2 support as the primary support engineer, diagnosing, troubleshooting and resolving escalated technical issues while adhering to SLA standards.• Worked closely with development teams to enhance functionality and support processes.• Developed and managed scripts using PowerShell and Perl to automate system monitoring and maintenance tasks.• Spearheaded the introduction of Confluence to improve documentation, knowledge sharing, and communication within the team. Which streamlined support models and internal practices, enhancing team transparency and expanding responsibilities.

County Dublin, Ireland

Responsible for optimizing and maintaining SOA Web Services on the Three.ie stack, enhancing operational efficiency, and ensuring reliable performance.• Provided support for SOA Services, ensuring that mission-critical operations were maintained with high system uptime and availability. Monitored performance and system health, proactively addressing potential issues to prevent service disruptions.• Developed and optimized Bash/Shell scripts to automate routine maintenance and system checks, improving overall team efficiency and allowed time to focus on higher-priority tasks.• Played a key role in supporting major migration efforts, including the successful integration of the O2 Telefonica stack into Three Ireland's infrastructure.• Worked closely with cross-functional vendor teams and internal stakeholders to troubleshoot and resolve escalated issues.• Prioritized and escalated issues as necessary to adhere to SLA standards and maintain consistent service levels.• Regularly identified opportunities to streamline support processes and enhance system performance.

County Dublin, Ireland

Responsible for designing, developing, and maintaining responsive web features and ensuring seamless integration with backend systems.• Developed and maintained cross-platform responsive features using HTML, CSS, and JavaScript, ensuring an optimal user experience across devices.• Partnered with design teams to translate UI/UX wireframes into functional web pages and worked with backend database teams to ensure data consistency and performance across the site.• Leveraged creative skills to collaborate effectively with the design team, aligning front-end development with design vision and enhancing overall project cohesion.• Additionally, conducted remote mobile testing during an AWS cloud migration project to identify and resolve issues, guaranteeing responsive behavior and usability on mobile platforms throughout the migration process.

Bangalore, India

Bachelor'S Degree, Computer Science

Specialization: Gaming & Multimedia Final-Year Project: Developed a round-based, third-person survival game in Unity3D, designing 3D.

Higher National Certificate, User Experience & Frontend Development

Activities and Societies: Class Representative; Project Showcase Committee

Comptia A+

It Specialist, Computer Science