Eoin O'Callaghan Email & Phone Number

- Helping customers and agency partners get their sites up and running on BigCommerce.- Act as the main point of contact from BigCommerce for the duration of the implementation phase.- Leverage platform knowledge and past experience to guide customers through a discovery phase, ensuring all aspects of the build are considered and scoped correctly from the outset.- Advocate on customers' behalf with internal support and product teams so as to not hinder project progress.- Keep a… Show more - Helping customers and agency partners get their sites up and running on BigCommerce.- Act as the main point of contact from BigCommerce for the duration of the implementation phase.- Leverage platform knowledge and past experience to guide customers through a discovery phase, ensuring all aspects of the build are considered and scoped correctly from the outset.- Advocate on customers' behalf with internal support and product teams so as to not hinder project progress.- Keep a regular cadence with project stakeholders to keep everyone aligned and make sure the project stays on track.- Work closely with technical resources to advise customers on best practices for more complex builds and provide feedback/suggestions on topics such as ERP integrations, third party solutions, B2B and headless builds. Show less

Melbourne, Australia

- Provide functional and technical support to clients using the Magento eCommerce platform.- Using Agile Project Management methodologies, act as the point of contact between clients and the business’ development team.- Working in Sprint cycles - responsible for planning, defining and prioritising feature improvements included in upcoming releases to clients’ production environments.- Run weekly WIP meetings with clients to provide status updates on ongoing development tasks and set… Show more - Provide functional and technical support to clients using the Magento eCommerce platform.- Using Agile Project Management methodologies, act as the point of contact between clients and the business’ development team.- Working in Sprint cycles - responsible for planning, defining and prioritising feature improvements included in upcoming releases to clients’ production environments.- Run weekly WIP meetings with clients to provide status updates on ongoing development tasks and set targets for each Sprint.- Prepare and share comprehensive progress reports with each client detailing the work carried out over the duration of the previous Sprint.- Manage the timely delivery of Express Projects (running concurrently with ongoing Sprints) defined as significant enhancements and customisations to clients’ Magento platforms.- Responsible for resource planning - scheduling relevant team members’ time and ensuring their availability, reviewing actual time spent and updating the project team and the wider business in case of deviations from the planned budget or availability.- Using JIRA, track the progress of an allocated set of tasks and ensuring their timely completion by team members. - Manage communications within the team in order to efficiently progress with a project or project part.- Provide ongoing and detailed status updates to clients and ensure that any tasks requiring client intervention are completed in a timely manner so as to not hinder project progress.- Assist with testing and QA of features on clients' staging environments and create test cases to ensure the correct functionality of affected areas.- Manage communications with clients during deployments to production and carry out a series of smoke tests once a deployment has been completed. Show less

New York, New York, United States

- Managed new store creation projects as well as site enhancement projects for 10+ Magento eCommerce stores set up for Axis’ clients internal use. These stores enabled clients’ employees purchase company branded items for new hire packs and events for example.- Acted as the internal point of contact for the eCommerce department in Axis – in constant communication with internal sales teams wishing to setup a webstore for a client or looking to make changes to an already existing store.-… Show more - Managed new store creation projects as well as site enhancement projects for 10+ Magento eCommerce stores set up for Axis’ clients internal use. These stores enabled clients’ employees purchase company branded items for new hire packs and events for example.- Acted as the internal point of contact for the eCommerce department in Axis – in constant communication with internal sales teams wishing to setup a webstore for a client or looking to make changes to an already existing store.- Documented and communicated the requirements for the sales teams and eCommerce team members for webstore creation and managed the gathering of the required information including; item details, branding requirements and inventory values from the relevant teams.- Created and delegated tasks to team members using the Teamwork task management platform and managed communications within the eCommerce team to ensure tasks were completed in a timely manner.-Tracked and documented the progress of webstore creation projects and communicated progress to team members, the wider business and directly to clients on a weekly basis - included budget tracking, resource planning and identifying risks that could potentially block project completion.- Worked closely with the accounting department to determine billing procedures for each store/client.- Generated reports and analytics for eCommerce stores on a monthly basis and invoiced clients based on these reports. Show less

Cork, Ireland

- Sourced and supplied branded promotional products to a large number of clients.- Organised and implemented national direct marketing campaigns. Duties included, but were not limited to; database management, the sourcing and design of marketing materials, ensuring campaign deadlines were met and billing clients appropriately.- Managed inventory orders and stock levels for clients’ internal eCommerce webstores (which supplied company branded items to employees) using Magento.-… Show more - Sourced and supplied branded promotional products to a large number of clients.- Organised and implemented national direct marketing campaigns. Duties included, but were not limited to; database management, the sourcing and design of marketing materials, ensuring campaign deadlines were met and billing clients appropriately.- Managed inventory orders and stock levels for clients’ internal eCommerce webstores (which supplied company branded items to employees) using Magento.- Invoiced and provided detailed store performance analysis to clients for eCommerce (Magento) sites.- Suggested new branded items to clients for promotional purposes or to be included on an eCommerce site through constant client interaction. Show less

Dublin City, County Dublin, Ireland

- Worked as a member of a team in the financial services audit department and was involved in various auditing procedures for a number of clients.- Created spreadsheets & documents for various audit testing procedures and prepared reports detailing results of audit findings for management and clients.- Used internal systems/software to track the Audit process and manage progress to ensure deadlines were being met.- Gave a presentation to company partners regarding KPMG’s graduate… Show more - Worked as a member of a team in the financial services audit department and was involved in various auditing procedures for a number of clients.- Created spreadsheets & documents for various audit testing procedures and prepared reports detailing results of audit findings for management and clients.- Used internal systems/software to track the Audit process and manage progress to ensure deadlines were being met.- Gave a presentation to company partners regarding KPMG’s graduate programme.- Reviewed financial statements to ensure compliance with reporting standards (FRS 102, US GAAP and IFRS). Show less

Bachelor’S Degree, Commerce, First Class Honours

Received a First Class Honours (1H) Bachelor of Commerce Degree with a major in Marketing from University College Cork in 2015. Although.

Education record