Emmanuel O. Email & Phone Number

Attaining success in the age of technology and competitive market requires a flexible and results-driven professional to deliver innovative directions. My extensive experience in steering supply chain efficiency, operational productivity, and business profitability, combined with my dexterity in supply chain and logistics management, will surely enable me to surpass standards and complex demands. Thanks to my educational background, I can also apply computer technology and electronics knowledge through troubleshooting issues and implementing resolutions for those concerns. I am an adaptive learner who is always eager to continue to learn more as technology advances and the need for technical-minded individuals becomes more in demand. As an analytical and goal-driven professional, I am dedicated to attaining continuous technical efficiencies and organizational success through strategic technical support and management. My progressive years of experience across a customer-facing environment, coupled with my expertise in embedding prompt and reliable solutions, allowed me to surpass customer expectations and management standards. Furthermore, I take tremendous pride in bringing my capacity to communicate effectively and professionally with service levels, cross-functional teams, key stakeholders, and internal and external partners, utilizing my solid cultural awareness and in-depth insight in relationship building. If you need an adaptive, dynamic, and forward-thinker employee, we should connect! Do not hesitate to reach me here or at euokafor@gmail.com. I am ecstatic to begin reaching goals with you! Expertise: Technical Operations, Information Technology Service Management, Technical Project Management, End-User Support, Customer Service Management, Logistics & Supply Chain Management, Workflows Optimization, Hardware & Software, Installations & Configurations, Troubleshooting & Maintenance

Listed skills include Customer Service, Retail, Team Leadership, Microsoft Office, and 46 others.

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  Logistics Leader

  Ikea

  Mar 2018 - Present - Sunrise, Florida, United States

  In this role, I maintain the Store Goods Flow system according to agreed routines/procedures, including basic actions and daily movements with a multi-channel focus. I also manage day-to-day operations, activities, and staff of the In/Outbound teams (including picking service order procurement), including retention, performance management, succession planning, and competence development. By leading the process of minimizing local shortages of goods in the store, I can ensure that the store stock is available for customers across all channels. I also optimize goods allocation and space, equipment, and people planning to minimize wait times at handouts to customers. Lastly, I collaborate with the customer relations team, focusing on reducing wait time and ensuring customer picking service quality and accuracy.