Enyindah Okwakpam Email & Phone Number

● Serving as a product expert for clients, partners, and teammates.● Processing support requests coming in via various channels: live chat, email, video/VOIP.● Contributing to the internal and external knowledge base and company blog.● Conducting troubleshooting calls with customers if a phone call is a better option for quicker issue resolution.● Replying to customer questions and comments on the public roadmap and review portals.● Collecting incoming feedback and passing it to the proper internal teammates.● Achieving quick resolution time and sticking to the SLAs Qase commits to for the Enterprise customers.● Collaborating remotely with teams across various time zones to achieve projects in record time.● Resolving difcult client interactions with grace while maintaining a great relationship with the client.

● Answered all support queries and troubleshooted to help with their issues● Identified customer needs and helped customers use specific features● Helped to create new workflows and owned goals to improve the customer experience.● Updated the internal databases with information about technical issues and useful discussions with customers● Gathered customer feedback and shared with the Product, Sales and Marketing teams● Assisted in training junior Customer Support Representatives

● Engaged with customers through chat and email with phone calls when needed.● Researched, Diagnosed, troubleshooted and identified solutions to resolve customer issues.● Logged Software defects using Jira and worked closely with the engineering team to analyze defects and track them to resolution.● Answered pre-sales questions of potential customers, follow-uped with them, and helped in onboarding.● Worked with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.● Produced help documentation to ensure there was enough information about the product.

● Attained the level of a silver leader (2nd leadership rank) within 5 months of joining the firm. ● Effectively managed a business team of over 100 people across the country. ● Organized and managed team events. ● Created a business manual template for the nationwide team to use in building and improving their individual teams and provided the team with quality training on presentation skill. ● Developed an effective marketing strategy. ● Online & Offline marketing of the company's product.

Onemba – Global Executive Mba Program, Business Administration And Management, General

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Mini-Mba, Business Administration And Management, General

Certificate, Business Growth Playbooks

This program focused exclusively on growth strategies, mechanisms, models, frameworks, etc which businesses can deploy to win new markets.

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering

Business Administration, Business Administration And Management, General

Trained on human resource management, corporate financing, project management and accounting.