Emma Orton Email & Phone Number

Hartford, Connecticut, United States

Together, the Center of Excellence and PS Operations teams work to support our global professional services teams with operational efficiencies and implementation excellence. I have the privilege of leading this team of experts with the aim of continual innovation and process improvements to give our customers a premium implementation experience. This role encompasses:Strategic LeadershpOperations ManagementPMO LeadershipCenter of ExcellenceFinancial OperationsPerformance Tracking & ReportingFinancial PerformancePartner Subcontract Management.

Hartford, Connecticut, United States

Responsible for Professional Services Operations including project onboarding, KPI reporting, financials (including Netsuite), data accuracy, subcontracts, PSA system (OpenAir), and moving the maturity of the team forward. Also responsible for scoping, managing, and executing process improvement roadmap items and a member of the Global Client Experience leadership team, ensuring that PS works effectively with all client-facing teams.

Hartford, Connecticut Area

Managing PMO team of project managers and process improvements• Initiated, evaluated, and deployed the project management collaboration tool Project Place, which improved communications and the client experience for implementations• Established processes and procedures for project implementations and compiled into an online PMO Portal for central reference which improved governance• Identified and advised VPs of strategic projects to achieve efficiencies such as client learning portal, implementation team consulting training, statement of work rewording, earned value management, and month end processing• Transformed the professional services month end process and reduced cycle timeline by 50%• Identified and put in place a global optimization program which increased the accuracy and traceability of remaining work on implementation projects• Digital transformation leader for professional services Open Air and NetSuite implementation to drive billing efficiency, accuracy, and controls• Working collaboratively with finance to improve the capacity planning and forecasting process• Mentored, trained, and instilled enthusiasm for project management excellence to project owners across the global professional services team

Hartford, Connecticut Area

• Constructed and rolled-out to professional services team a hybrid-agile project management process to professional services Americas to improve Kyriba software implementation projects• Owned and managed large scale multi-year implementations for clients including Metlife, Magna, Les Schwab, Gates, Newell and Beam Suntory

• Successfully implemented IT2 Treasury software for large corporations including Transocean, Dow Corning, Viacom, UPS, Molson Coors, and AB InBev• Devised and implemented project management processes across regions including change controls, commercial documents, forecasting, issue management, and portfolio reporting• Mentored consultants on best practices

• Managed team of developers and quality assurance analysts• Successfully implemented intranet and 5 websites with shared content management• Presented system proposals to senior management and board• Reviewed and selected third party software with business owners • Developed infrastructure proposals with the service delivery team

Bachelor'S Degree, Information Technology Project Management, 4.0

Associates, Business Management

Certificate, Certificate In Management Studies

Activities and Societies: Studied during full time work