General Manager (Forest Elf)
Current*Manage daily operations for a global genealogy community of over 600,000 members.*Oversee resolution of member requests, conflicts, and complaints, ensuring a positive and supportive environment.*Developed and currently supervise successful teams, including Greeters, Mentors, Rangers, and Volunteer Coordinators, to assist members with site navigation and usage.*Direct weekly, monthly, and annual challenges, contests, and events to engage and motivate community participation.*Provide customer support and create engaging content across social media platforms (Facebook, Twitter, Instagram).*Assist in SEO efforts to increase site visibility and traffic.*Develop initiatives to boost community involvement and retention.*Conduct outreach within the broader genealogy community to build relationships and partnerships.*Moderate communication channels, including forums, social media, Discord servers, and Google Groups.