Senior Technical Services Analyst
Current• Optimize operations through the creation of real-time dashboards and customized reports, driving a 10% increase in productivity within the initial 12-month period.• Implement an in-house dashboard powered by Power BI, facilitating the analysis of customer satisfaction data and leading to a 17% boost in customer satisfaction scores.• Customize site configurations for clients, resulting in a 20% increase in efficiency and driving $300K in additional annual revenue.• Devise and execute a comprehensive strategy for system implementation and upgrade on virtual machines, resulting in a 40% reduction in user disruption whiles safeguarding critical operations.• Conduct comprehensive on-site inspections, needs assessments, and pre-installation reports for hardware and software implementations, ensuring compliance and improving project delivery by 20%.• Lead the initiative to reduce systems downtime by 10% by implementing automated and manual system health checks, utilizing system event logs for troubleshooting and optimization purposes.