-Led efforts of opening three different outlets for the property-Responsible for recruiting, hiring and training employees for all three outlets-Manage and program all menus into POS-Oversee operations for Restaurant, Room Service and Coffee Shop-Manage inventory, payroll, scheduling and all HR aspects for 27+ employees including 2 Supervisors-Manage and drive financial gain for all three outlets-Coordinate and manage Private events in capacity of 40+ guests-Ensure guest satisfaction meets company standards

-Oversee operations of Restaurant, Room Service, Minibar and seasonal Café-Lead and manage proficiency and productivity of 30 employee and 2 supervisors-Coordinate and lead all private events in capacity of 100+ guests-Manage inventory, payroll, scheduling and employee performance-Ensure that guest satisfaction meets company standards

-Manage daily operations of Restaurant and Room Service-Lead and manager productivity and efficiency for 27 employees-Manage payroll for all employees

• Coordinated and led 12-40 associates for multiple shifts ensuirng cleanliness of 1208 rooms and public space • Served as Project Manager for renovation of eight floors (over 400 rooms) • Led and coordinate monthly staff meetings• Managed employee performance through regular recognition and feedback sessions

-Responsible for daily opening operations for department with direct assignments for 70+ employees-Responsible for all administrative duties, including, scheduling and payroll-Ensured company cleaniness standards are met for more than 1100 rooms and public space

Manage all front office operations for Front Desk, Conciarge, Overnight Room Service and Bell StaffResponsibile for Night Audit processing

Ensured checking -in and out process for all guests was accomodating and meeting company customer service standardsServed as a lead for 8 agentsReviwed and answered all guest inquiries prior and post stay via guest service email inboxWorked closely with other internal departments to ensure guest satisfaction