Ernest Chan Email & Phone Number

Calgary, Alberta, Canada

• Collected GIS data from open sources for each Joint Planning Area (JPA) municipality, created new datasets and shapefiles, and requested additional data from external municipalities as needed.• Liaised with JPA municipalities regarding JPA GIS Maps expectations and feedback• Participated in CMRB, JPA meetings and transportation planning meetings• Researched land ownership information and current use status of Prairie Gateway lands using LINDA, POSSE, and Waterview• Refined the… Show more • Collected GIS data from open sources for each Joint Planning Area (JPA) municipality, created new datasets and shapefiles, and requested additional data from external municipalities as needed.• Liaised with JPA municipalities regarding JPA GIS Maps expectations and feedback• Participated in CMRB, JPA meetings and transportation planning meetings• Researched land ownership information and current use status of Prairie Gateway lands using LINDA, POSSE, and Waterview• Refined the Joint Planning Area Gap Analysis Project by creating GIS Maps (Land Use, Water, Stormwater, Wastewater, Transit, Road Network, and Active Pathways) Show less

Edmonton, Alberta, Canada

• Approved over 350 Minor development permits and Home Improvement Permits as a Development Authority• Assisted managers in resolving queries from the industry, including analyzing median and average application processing time from “development application accepted” to the final decision• Built professional working relationships with applicants and industry partners through the development permit process• Collaborated with managers and other colleagues to provide resolutions for… Show more • Approved over 350 Minor development permits and Home Improvement Permits as a Development Authority• Assisted managers in resolving queries from the industry, including analyzing median and average application processing time from “development application accepted” to the final decision• Built professional working relationships with applicants and industry partners through the development permit process• Collaborated with managers and other colleagues to provide resolutions for developments that did not comply with the zoning bylaw• Engaged and circulated applications to other city departments, such as Integrated Infrastructure Services and Transportation, prior to making development decisions• Explained and answered questions regarding the zoning bylaw and development application process from the public• Responsible for “Zoning Bylaw Renewal” implementation planning, including reviewing and changing standard operating procedures and updating application requirement checklists Show less

Hong Kong Sar

• Aligned with Hong Kong Disneyland's "Believe in Magic" initiative and provided top-quality customer service• Assisted callers' queries regarding the Hong Kong Disneyland Resort, including hotels and the main park attractions• Coordinated with and escalated complex cases to internal departments and managers to provide resolutions• Handled a record-breaking number of callers per day while maintaining high-quality customer service, as proved through compliment emails from… Show more • Aligned with Hong Kong Disneyland's "Believe in Magic" initiative and provided top-quality customer service• Assisted callers' queries regarding the Hong Kong Disneyland Resort, including hotels and the main park attractions• Coordinated with and escalated complex cases to internal departments and managers to provide resolutions• Handled a record-breaking number of callers per day while maintaining high-quality customer service, as proved through compliment emails from clients• Introduced the latest merchandise, tickets, and annual membership offers to callers• Listened and addressed customer's concerns in Cantonese – Chinese, and English• Provided guidance and mentored new part-time employees• Proficient in various software, including internal member and ticketing portals, Salesforce, and other CRM applications Show less

Hong Kong Sar

• Assisted queries from corporate callers and self-employed persons through verbal and written communication• Collaborated with managers and other departments to provide resolutions for clients• Followed manuals and guidelines from the Hong Kong government to assist callers regarding Employment Support Scheme subsidies• Informed eligibility of the program and provided approximate subsidy amount to callers• Listened and addressed customer's concerns in Cantonese – Chinese, and… Show more • Assisted queries from corporate callers and self-employed persons through verbal and written communication• Collaborated with managers and other departments to provide resolutions for clients• Followed manuals and guidelines from the Hong Kong government to assist callers regarding Employment Support Scheme subsidies• Informed eligibility of the program and provided approximate subsidy amount to callers• Listened and addressed customer's concerns in Cantonese – Chinese, and English• Responsible for handling confidential information, having access to bank statements and client’s ID information• Proficient in various software, including internal application status portals and MS Office products Show less

Bachelor'S Of Arts, Economics + Urban And Regional Planning (Double Major)

Bachelor'S Of Management

(Transferred to University of Alberta, May 2021)

High School Diploma