Eric Pulliam Email & Phone Number

Charlotte, North Carolina, United States

Denver, Colorado, United States

• Served as the primary Administrator/Developer for the Salesforce.com environment of 600+ active users.
• Acted as the development lead on multiple projects from requirements gathering through solution design, build, testing and deployment
• Proactively used the most current technology to deliver a high quality product to facilitate and support client service and improve efficiency
• Participated and collaborated in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap
• Worked closely with Project Managers, Business Systems Analysts, System Administrators and cross functional experts as needed
• Managed multiple requests, assess priorities, and achieve solutions under deadlines

Lake Elsinore, California, United States

• Served as the primary system administrator for the Salesforce.com environment of 100+users
• Handled all basic administrative functions such as user account maintenance, reports and dashboards, workflows,Security and other routine tasks
• Sustained data integrity within Salesforce.com platform Manage user access and permissions through user setup, roles and rolehierarchy, profiles, permission sets, public groups, queues, sharing rules, and security
• Assisted in the training of new users and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development team
• Maintained and customized Sales Cloud and Service Cloud applications.

Whittier, California, United States

• Welcoming young people into the building, ensuring everything is running smoothly andsupporting young people engaging with the activities
• Delivering a drop in session for example organising games, positive activities and conversations, taking accountability for security and safe working within the youth sessions
• Supporting the delivery of creative and partnership projects
• Having conversations with young people, identifying issues affecting them and how theirneeds can be met
• Mentoring, coaching and supporting individuals, encouraging young people to develop their self-awareness, independence and individuality
• Identifying where targeted youth support is needed and facilitate referrals and connections

Education record

Bachelor Of Arts - Ba, Criminal Justice, 3.5

Associate Of Arts - Aa, Multi/Interdisciplinary Studies, 3.5