Eric Painter Email & Phone Number

Jacksonville, Florida Area

Implementation, development and governance. SharePoint Online, Flow and PowerApps, ServiceNow, Workday, Patriot Manager

Jacksonville, Florida Area

Primary SharePoint contact for customer, SharePoint SME and application team lead. Providing strategic and technical consulting, expanding SharePoint governance, developing solutions, and guiding SharePoint upgrades/migrations. Responsible for customer satisfaction, SLA compliance, operational efficiency, and process adherence for both administration and user support.

Jacksonville, Florida Area

SharePoint IT Asset CustodianResponsible for the availability, stability and performance of Voya's SharePoint On-Prem collaboration platform, servicing over 10,000 employees daily, and containing over 8.1 million documents within more than 1,000 site collections. I work remotely, overseeing a SharePoint team of in-office, remote, and offshore team members performing end-user support and application administration. This involves coordinating team support for enterprise initiatives, application troubleshooting, maintenance and enhancements, deliverables to external departments, and internal SharePoint team initiatives. I also consult lines of businesses in SharePoint capabilities and business solution options, and I personally develop and deploy SharePoint business solutions for the Office of the CIO. Currently, I am contributing to a Continuous Improvement initiative within Enterprise Application Services IT, to bring more efficiency to our team's operations.I began in April 2014 on a 4-month contract through TekSystems to assist with Voya's SharePoint migration from 2007 to 2013. At the conclusion of the project I was offered a full-time employee position.Business AnalystIn my BA role, I am a contributor to an enterprise project to upgrade our enterprise knowledge platform containing 60,000 knowledge items to a new platform technology. I have conducted interviews with business subject matter experts and quantified responses into visual graphics utilized in project planning as well as in a presentation to senior leadership. I've been a contributor to requirements gathering and review, and will be contributing to our solution design, development and eventual support, for which I am undergoing administration and development training.

Jacksonville, Florida Area

Ministry development and pastoral support. Strengthen congregational and staff connection with guests and seekers. Develop and coordinate membership process to grow the congregation. Coordinate pastoral and practical help for congregants in need. Participate in outreach and special events. Support and assist the Rabbi as needed, including coordinating and leading services, giving messages, and meeting with individuals; also overseeing all congregational operations, developing ministry teams, solving problems and handling emergencies, and managing the flow of information and communication to the Rabbi.

Coordinated and supported projects to implement or improve IT- or IS-developed tools and system capabilities for Defined Benefits business operations and client services.Standardized existing code and developed new code to increase security, stability, and functionality of over twenty pension calculators, involving Excel VBA, Access VBA, and Word mail-merge. Coordinated testing and promotion to production.

Ing Defined Benefits Services / Technical Risk & Security - Jacksonville Fl

Developed numerous Excel, SharePoint and InfoPath solutions, tools and automations.Presented solutions to ING Americas Technical Risk and Security Steering Committee and Project Managers to introduce newly developed tools, raise awareness of SharePoint capabilities, and promote its use.Designed SharePoint site and InfoPath form to bring scattered components of the sensitive Client Enhancement Request process to a centralized location and enable aggregate reporting, bringing efficiency and accountability to a process that directly earns and costs money for the company.Developed SharePoint and InfoPath tools which simplified tracking of project progress, automated real-time reporting of risk assessment results, and optimized the process’ overall efficiency, resulting in assessment of over seven hundred applications in seven months.Collaborated with ten project managers to develop centralized project planning and management tools, enabling standardized status reporting of all projects in real-time.Developed SharePoint and email tools to facilitate monthly communication and archiving progress of over twenty projects. Coordinated monthly compilation, review and distribution.Implemented my previously developed and proven SharePoint tools in Defined Benefits division, including an Incident Management InfoPath form, a Clean Desk audit and reporting tool for data leakage prevention, and a Work Request InfoPath form to facilitate inter-departmental collaboration on workload management.Collaborated with Business Operations and Implementation Services to develop the Defined Benefits site collection structure from the ground up, to simplify navigation, optimize permissions management, and to strategically position the site for ongoing expansion.Provided SharePoint development support across six Technical Risk and Security project teams.In support of ING’s self-service philosophy, provided training to project managers and team members.

Strengthened communication and team collaboration through development and user training in technical networking tools and collaboration software, including Windows SharePoint Services.Developed and supervised financial management systems, including income and expense processing, bookkeeping, reporting, team budgeting and funds disbursement. Supported corporate officers by providing reports and coordinating new initiatives.Supervised office staff performance and implemented improvements to administrative systems and operations.Managed all aspects of corporate, legal, financial, and government compliance.

Bachelor Of Arts (Ba), Russian-Jewish Ministries & Music Theory And Composition, 3.84

Activities and Societies: Russian Studies Program in Nizhni Novgorod (Russia), Concert Band, Jazz Ensemble, Contemporary Music Ensemble.

Special, Russian Studies

Activities and Societies: Language, history, literature, cultural immersion Social study and volunteer work at orphanageStudied Russian.