Implemented the k-12 national Girl Scout leadership experience, taking girls throughsequential, developmentally appropriate curriculum for 8 years. Experienced in all phases ofproject management: planning, coordinating, identifying and obtaining resources, managingteams, and executing and assessing programs. Coordinated and oversaw functional directefforts to create organizational success; troop leader training, girl and adult membershiprecruiting, registration and troop placement, cookie sales, camping trips, events, travel,recognitions, organizational documentation and reporting, budget and financial recordsmanagement.

Completes the initial disaster assistance registration procedure: processes a variety of claims or requests for disaster assistance; and provides various types of information regarding available programs to people applying for disaster assistance by telephone. Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster survivors who have been affected by a declared disaster. Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate. Conducts verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, to gather and disseminate information. Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants. Out bound and in bound phone interviews for further assistance.

Managed the front desk of an active family practice office, while also able to float to different departments when needed. Provided customer service, input insurance information. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for a busy medical office. Schedules appointments and referral appointments for entire medical team.