• Responsible for efficient and accurate appointment booking as per doctor’s request• Ensure proper documentation of patient’s records• Informed patient of provincial regulations regarding health and safety• Meticulously ensure that test results are sent to the right doctor and address• Perform clerical duties such as faxing, filing, and photocopying

• Ensured all loss prevention standards are implemented while managing the daily cash office inventory and cashier tracking• Assisted in maintaining and controlling the inventory of stamps, money orders, registered mail etc in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation• Ensured shelves are clean and organized with proper rotation• Answered inquiries and resolved customer concerns regarding postal services and/or store policy concerns

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices• Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals• Helped customers update accounts, sign up for new services and take advantage of special offers