Ernie Babinski Email & Phone Number

Woodland Hills, Ca

Support and optimize daily operations to ensure maximum efficiency.Administer the Zendesk platform, implementing and maintaining system configurations to optimize customer support operations.Leverage expertise in software systems utilized within the organization, ensuring seamless operations.Streamline workflows across various departments to promote productivity and collaboration.Oversee inventory management practices, incorporating best practices to maintain… Show more Support and optimize daily operations to ensure maximum efficiency.Administer the Zendesk platform, implementing and maintaining system configurations to optimize customer support operations.Leverage expertise in software systems utilized within the organization, ensuring seamless operations.Streamline workflows across various departments to promote productivity and collaboration.Oversee inventory management practices, incorporating best practices to maintain optimal stock levels.Foster effective communication throughout the organization, serving as a go-to problem solver and facilitator.Demonstrate adaptability in a dynamic environment, with the ability to improvise solutions as necessary.Utilize robust time management skills to prioritize and handle diverse tasks within set deadlines.Offer a higher level of experience and expertise in the engineering domain, contributing significantly as an individual.Equally comfortable operating at the level of team enablement, ensuring colleagues have the resources and support needed for success.Provide mentorship and guidance to junior team members, fostering a culture of knowledge sharing and continuous learning. Show less

Woodland Hills, Ca

Superior written and verbal communication skillsAbility to troubleshoot technical issues, think outside of the box and identify root causesResolve integration issues, identify and present workarounds, and communicate application enhancementsExceptional attention to detailAbility to identify trends and propose solutionsProvide world class customer service and support by taking accountability for your assigned client’s product onboarding, enhancement and… Show more Superior written and verbal communication skillsAbility to troubleshoot technical issues, think outside of the box and identify root causesResolve integration issues, identify and present workarounds, and communicate application enhancementsExceptional attention to detailAbility to identify trends and propose solutionsProvide world class customer service and support by taking accountability for your assigned client’s product onboarding, enhancement and training needsProvide clear, professional, & friendly communications to both end-users and internal Convoso contacts throughout the troubleshooting process until resolutionEfficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting stepsConduct product / new feature demos, walkthroughs, onboarding sessions and trainingAssist with developing and refining client-facing support and training documentationBuild out and / or refine operational workflows as opportunities are identified (or assigned by the Director of support) to help improve productivity and efficiency while also minimizing client churnProvide detailed notes on each customer interaction Show less

Woodland Hills, Ca

Exhibited superior written and verbal communication skills while engaging with internal and external stakeholders.Utilized critical thinking skills to troubleshoot complex technical issues, identifying root causes and proposing innovative solutions.Addressed integration issues by presenting viable workarounds, communicating application enhancements, and delivering world-class customer service.Displayed exceptional attention to detail, identifying trends, and proposing… Show more Exhibited superior written and verbal communication skills while engaging with internal and external stakeholders.Utilized critical thinking skills to troubleshoot complex technical issues, identifying root causes and proposing innovative solutions.Addressed integration issues by presenting viable workarounds, communicating application enhancements, and delivering world-class customer service.Displayed exceptional attention to detail, identifying trends, and proposing appropriate solutions.Owned responsibility for assigned clients' product onboarding, enhancement, and training needs, ensuring high-level customer satisfaction.Maintained clear, professional, and friendly communications with end-users and internal contacts throughout the troubleshooting process until resolution.Efficiently escalated complex issues internally when they could not be resolved via standard troubleshooting steps.Conducted product/feature demonstrations, walkthroughs, onboarding sessions, and training sessions, enhancing customer understanding and adoption.Assisted in developing and refining client-facing support and training documentation, ensuring accessibility and understanding of information.Identified opportunities to improve operational workflows, implementing changes to boost productivity, and efficiency, and minimize client churn.Provided comprehensive notes on each customer interaction, facilitating efficient follow-ups and issue tracking. Show less

Woodland Hills, Ca

• Articulate technology & product to business and tech users• Represent the products as the key technical advisor & product advocate• Responsible for development and delivery of product demonstrations• Convey customer requirements to Account Managers and Development Teams,• Respond to customer requests for assistance or complaints and take corrective actions as needed to resolve issues to the customer’s satisfaction.• Writing and rebuilding online documentation for products… Show more • Articulate technology & product to business and tech users• Represent the products as the key technical advisor & product advocate• Responsible for development and delivery of product demonstrations• Convey customer requirements to Account Managers and Development Teams,• Respond to customer requests for assistance or complaints and take corrective actions as needed to resolve issues to the customer’s satisfaction.• Writing and rebuilding online documentation for products consisting of knowledge base articles and FAQs.• Creation of video tutorials for internal as well as external customers.• Work with Development to test features or product implementations. Show less

Woodland Hills, Ca

• Provide 1st and 2nd level support with software and network issues• Compile and test data for escalations to developers and system engineers• Focus on rapid identification of customer issues• Answer questions and perform initial triage on problem reports• Document each customer interaction using our internal ticket system• Provide timely and effective resolution to support requests• Provide regular updates to customers with progress toward problem resolution•… Show more • Provide 1st and 2nd level support with software and network issues• Compile and test data for escalations to developers and system engineers• Focus on rapid identification of customer issues• Answer questions and perform initial triage on problem reports• Document each customer interaction using our internal ticket system• Provide timely and effective resolution to support requests• Provide regular updates to customers with progress toward problem resolution• Technical assistance for distributed software and/or applications• Participate in off hours on call support• Troubleshoot networking issues within the clients LAN/WAN• Diagnose issues preventing the implementation of Safesoft Solutions Market Dialer• Troubleshoot computer issues related to sound, internet connectivity preventing VoIP connections Show less

Glendale Ca 91206

Established a dedicated IT services firm to cater to the specific needs of individuals and small businesses, showcasing entrepreneurial skills and business acumen.Consulted on a wide range of home and business computer technologies, performing needs assessments and matching clients with the appropriate computer systems and software.Specialized in website design and management, crafting custom, high-performing websites and serving as the webmaster for a diverse portfolio of… Show more Established a dedicated IT services firm to cater to the specific needs of individuals and small businesses, showcasing entrepreneurial skills and business acumen.Consulted on a wide range of home and business computer technologies, performing needs assessments and matching clients with the appropriate computer systems and software.Specialized in website design and management, crafting custom, high-performing websites and serving as the webmaster for a diverse portfolio of corporate and private business websites.Built custom computers tailored to specific client needs, demonstrating in-depth knowledge of hardware components and assembly.Installed and configured secure wired and wireless networking solutions for homes and businesses, ensuring robust connectivity and network security.Consistently provided excellent customer service to a diverse clientele, displaying strong communication skills and a commitment to client satisfaction.Leveraged expertise in IT infrastructure, networking, and system optimization to deliver high-quality, personalized solutions.Led business development and strategic planning, driving sustained growth and the development of a loyal client base.Stayed abreast of evolving IT trends and technologies to deliver cutting-edge solutions and maintain competitive advantage. Show less

Greater Los Angeles Area

• Plans, coordinates, schedules and presents training classes. • Communicates technical information to support technicians/sales agents in semi non-technical, clear terms; develops, produces and distributes training schedules. • Evaluates, and assembles class modules, training materials, and handouts, evaluates training programs; conducts assessment for technical training needs by survey, interview or participant evaluation; provides follow-up support and further training assessment to… Show more • Plans, coordinates, schedules and presents training classes. • Communicates technical information to support technicians/sales agents in semi non-technical, clear terms; develops, produces and distributes training schedules. • Evaluates, and assembles class modules, training materials, and handouts, evaluates training programs; conducts assessment for technical training needs by survey, interview or participant evaluation; provides follow-up support and further training assessment to staff. Show less

Greater Los Angeles Area

• Assign and track callbacks to technicians• Manage technical support queues in RightNow• Monitor interactive client phone and chat queues• Assist technicians with case related questions• Collaborate with technicians on cases they are having difficulty with through LMI• Answer escalated calls from other departments and technicians• Distribute escalated cases to technicians• Coordinate with other departments leads/supervisors about cases and incidents with procedural… Show more • Assign and track callbacks to technicians• Manage technical support queues in RightNow• Monitor interactive client phone and chat queues• Assist technicians with case related questions• Collaborate with technicians on cases they are having difficulty with through LMI• Answer escalated calls from other departments and technicians• Distribute escalated cases to technicians• Coordinate with other departments leads/supervisors about cases and incidents with procedural errors• Answer technical questions from agents in other departments• Coach technicians on technical and procedural issues• Assist with overflow by taking a case or phone call• Keep supervisors up to date regarding team stats, performance, and general workflow of the team on their off days• Reinforce and answer questions about procedure and policies• Ensure technicians are working efficiently and offer advice of ways to improve Show less

Glendale, Ca

• Ensure technicians are working efficiently and offer advice of ways to improve• Daily inbound phone calls and emails• Overlooking my juniors as a senior technician, making sure that they are up to speed on whats new with the software supported• Evaluating issues that need to be escalated to a higher source• Reporting to my lead retail tech problems arising with the software supported• Training of technicians on products and support• Producing new ideas that will… Show more • Ensure technicians are working efficiently and offer advice of ways to improve• Daily inbound phone calls and emails• Overlooking my juniors as a senior technician, making sure that they are up to speed on whats new with the software supported• Evaluating issues that need to be escalated to a higher source• Reporting to my lead retail tech problems arising with the software supported• Training of technicians on products and support• Producing new ideas that will improve the department and overall support.• Collaborating with the Director of Support on the support needs of the department to maintain the highest quality support policies.• Directly in charge of the hiring and procedures set for new employees• Weekly graphs of technicians to improve support for quality and quantity balance. Show less

Glendale, Ca

• Daily inbound phone calls and emails • Overlooking my juniors as a senior technician, making sure that they are up to speed on what's new with the software supported • Training on all the retail products of Panda • Evaluating issues that need to be escalated to a higher source • Reporting to my lead retail tech problems arising with the software supported

North Hollywood, Ca

• Upkeep and maintenance of all school computers. • Responsible for the purchase and installation of all software applications. • In services of computer knowledge and the teaching of computer technology to parents, teachers and students. • Implementing new ideas and strategies to teachers to use their computers as a tool for the classroom. • Cleans, adjusts, lubricates and performs routine servicing of computers, monitors, printers, keyboards, modems and other related… Show more • Upkeep and maintenance of all school computers. • Responsible for the purchase and installation of all software applications. • In services of computer knowledge and the teaching of computer technology to parents, teachers and students. • Implementing new ideas and strategies to teachers to use their computers as a tool for the classroom. • Cleans, adjusts, lubricates and performs routine servicing of computers, monitors, printers, keyboards, modems and other related peripherals. • Diagnosing malfunctions and repairing desktop computers, monitors, printers, keyboards, modems and other related peripherals, by disassembling and inspecting for defects. • Basic repairs by replacing defective electronic or mechanical components, reassembling, and checking equipment for correct operation. • Installation of common software packages. Instructs operators in the basic care and operation of desktop computers, monitors, printers, keyboards, modems and other related peripherals. Show less

Bachelor'S Degree, Computer/Information Technology Administration And Management

Education record