•Coordinating and overseeing the provision of administrative support services to the Director, management team and staff of the Office of Biohazard Containment & Safety •Processing travel requests and claims in accordance with the NJC Directive through HRG for the entire Office of Biohazard Containment & Safety•Processing leave and overtime requests for the branch•Organizing meetings, and coordinating hospitality arrangements, conference calls, appointments and events on behalf of the Director and management team

•Coordinating and overseeing the provision of administrative support services to the Director General, management team and staff•Planning, organizing and controlling the Director General's and several Directors' daily agenda and monthly calendar•Managing and tracking the flow of documents to ensure follow-up•Coordinating input to Ministerial correspondence, ATIP requests, and creating dockets for webCIMS•Participates in preparation of presentation materials, reports, and other documents•Organizing meetings, coordinating hospitality arrangements, conference calls, appointments and events on behalf of the Directors and staff•Drafting correspondence for the Director General's signature•Processing travel requests and claims in accordance to the NJC Directive thru HRG•Procurement of office supplies for the directorate•Acting as the first point of contact for Directors

•Scheduling and coordinating meetings, appointments, and travel arrangements for the director and managers•Creating documents such as PowerPoint presentations, master database of employees in Excel, organizational flowcharts in Visio, and emails for the director•Completing HR tasks such as Staffing Justifications, Pay Action Requests, Staffing Action Requests, Training coordination and other Human Resource-related concerns

•Processed travel claims for returning officers from Temporary Duty using HRG Shared Travel Services•Kept track of call-up responses from different missions overseas using Microsoft Excel•Obtained passports and documents from various embassies for official travel

• Received inbound service related calls and turned them into sales opportunities• Actively listened to customers and offered tailored solutions

• Provided customers solutions the complete solution to their technology needs• Maintained market knowledge of Microsoft, Apple and Intel products• Educated customers on complete product and service lines

• Acknowledged “Reserve Pick Up” orders• Answer phones and place products on hold when requested• Increased calls picked up from 11% to 43% in November

• Coordinated and maintained the existing public awareness initiatives• Updated and organized the members database which comprised of over 100 non-profit organizations in Ottawa• Communicated with members by phone and followed up with client requests

• Entered data from Temporary Resident Visa forms into the Global Case Management System database• Contributed in decreasing application backlogs by 70%• Liaised with clients through email or phone to notify them of requirements for visa applications