Edward Bailey Email & Phone Number

Atlanta, Georgia, United States

● Lead 2 Teams, with a total of 9 direct reports● Manage and lead desktop support for an organization with 2500+ end users.● Successfully lead the laptop upgrade project for the entire American region.● Headed the computer locking and securing project.● Successfully managed the Mac security upgrade project.● Significantly reduced aging ticket counts by 85%.● Provided training on IT processes to teams in the Canadian, Indian, and Mexican regions.● Authored a comprehensive training manual utilized by all regions within IHG.Tools Used: O356, android, IOS, powershell, cmd, intune, active directory, MacOS, Powerapps, adobe suit, ServiceNow

Atlanta, Georgia, United States

● Lead IT Site operator for a facility of 5000+ students and teachers. ● Established Finance Kiosks to streamline financial aid processes for students.● Developed scripts to create new accounts for students in Active Directory (AD).● Managed servers for printing, storage, and access.● Set up Video Displays across the campus.● Facilitated board meetings for both in-office and remote users.● Set up media rooms for educational purposes in video, audio, and screenwriting programs.Tools Used: O356, android, IOS, powershell, cmd, intune, active directory, MacOS, Powerapps, adobe suit, ServiceNow

Atlanta, Georgia, United States

● Collaborate closely with the POS Business Systems Analyst.● Ensure proper functionality of monitors, IPTV systems, and fixed POS terminals during significant events.● Manage inventory of POS hardware, tablet devices, and peripherals.● Monitor and report on overall POS systems performance.Tools used: iptv, android, ios, o365, ServiceNow

● Supervised and managed up to 7 soldiers simultaneously.● Led the squad in providing technology support for over 150 personnel.● Troubleshot desktop support issues with Windows systems.● Implemented encrypted communication channels for security-critical missions.● Demonstrated adaptability and leadership in various mission scenarios.● Provided exceptional support to customers facing technical difficulties.● Offered field technical support for the Covid-19 Decontamination Team in Southeast Georgia, serving hospitals, schools, and prisons.● Served as the primary IT resource for 60 soldiers, maintaining Windows laptops, Chromebooks, iOS devices, and Android devices.● Assisted soldiers with web connectivity and online access for virtual training.● Installed software and provided training for soldiers participating in virtual training and meetings.● Assisted in decontamination and Covid-19 testing when required.Tools Used: O356, android, IOS, cmd, intune, MacOS

Atlanta, Georgia, United States

● Lead a team of 5 Tier 2 IT Technicians● Managed a diverse range of 4500 user devices, including Windows and macOS systems.● Troubleshot various devices such as desktops, laptops, tablets, and displays.● Provided training to 10 technicians on standard operating procedures (SOPs), procedures, and new technologies.● Processed an average of 30 laptop returns and deliveries per day.● Troubleshot and connected computers and devices to printers using domain or IP addressing.● Generated daily, weekly, and monthly reports utilizing Power BI.● Designed a customer waitlist app using PowerApps.Tools Used: O356, android, IOS, powershell, cmd, intune, active directory, MacOS, Powerapps, ServiceNow

● Managed a diverse range of 1200 devices, including Windows, Mac OS, and Chromebooks.● Successfully resolved an average of 15 tickets per day within a 24-hour SLA.● Installed software and provided training to parents and teachers.● Upgraded Windows 7 to Windows 10 using PXE imaging.● Troubleshot and connected computers and devices to printers using domain or IP address.Tools Used: O356, android, IOS, powershell, cmd, intune, active directory, MacOS, ServiceNow

● Provided technical assistance and support for Windows computer systems, software, hardware, and customer POS systems.● Resolved computer queries in person for colleagues at the Atlanta office.● Processed an average of 20 invoices daily for SaaS software.● Managed cash flow from lockbox into enterprise resource planning software.● Created Excel spreadsheets with V-lookups, pivot tables, and utilized the Google platform.● Investigated variances and contributed to system controls and operational processes.Tools Used: O356, android, IOS, powershell, cmd, intune, active

Alpharetta, Ga

● Handled order modifications and maintained records for billing, packaging, and field projects.● Provided operational support for field technicians, resolving issues in real-time.● Maintained detailed records for analysis and record-keeping purposes.Tools Used: O356, android, IOS, routers

Greater Atlanta Area

• Processed on average 30 orders daily to business clients• Ensured revenue and billing were booked properly for all clients• Controlled order management email portal to ensure all orders were processed in timely manner• Gathered operational information from internal and external systems to invoice clients for technical use• Investigated variances and assist with implementing system controls and operational processes in response• Processed 300 hundred vendor purchases monthly for telecommunications services

Gainesville, Ga

• Maintained top sales in assigned region for almost 60% of the year in 2014• Drove product sales at assigned locations through face to face customer interaction• Trained customers and associates on up to date technologies for clients• Went above and beyond in assisting challenging issues from customers having technical difficulties

Roswell, Ga

• Trued up on average 5 million dollars monthly in operational costs using data analysis• Identified financial status by comparing and analyzing results of forecasts on completed projects• Analyzed current process to perform gap analyses• Assisted in Month-end close responsibilities, revenue accruals, and expense tracking

Gainesville, Ga

Provide the customers with a pleasant dining experience and quality service.Conduct final check of food items prior to serving customers to ensure quality maintenance.Work in coordination with other departments to ensure that customers get quality service and satisfaction.Maintain serving standards and followed all regulations while performing duties.

Dahlonega

Supervise servers on daily basis.Educate servers about menu items and ingredients.Perform server duties when required. Maintain guest focused and nurture an excellent guest experienceAssess customers’ needs and preferences and make recommendations

Helen, Ga

Provide the customers with a pleasant dining experience and quality service.Conduct final check of food items prior to serving customers to ensure quality maintenance.Work in coordination with other departments to ensure that customers get quality service and satisfaction.Maintain serving standards and followed all regulations while performing duties.

Athens, Georgia Area

Customer Service for all guest, food handling and preparation, Processing orders, Sanitation, Money Handling. Event Set-Up, Bartending, Weddings.

Dahlonega

Selected out of many candidates for leadership positionDefine the scope of the project in collaboration with senior managementCreate a detailed work plan which identifies and sequences the activities needed to successfully complete the projectMonitor the progress of the project and make adjustments as necessary to ensure the successful completion of the projectMonitor and approve all budgeted project expendituresDevelop a schedule for project completion that effectively allocates the resources to the activities

Brunswick, Ga

Pull, pack and ship orders in an accurate mannerOrganize stocks and maintain inventoriesDeliver orders to customers real timeTrack inventory in appropriate system