Erica De Paula Dutra, Mba Email & Phone Number

São Paulo Area, Brazil

Free consulting for small business and entrepreneurs.

São Paulo, São Paulo, Brazil

São Paulo, Brazil

São Paulo Area, Brazil

São Paulo Area, Brasil

• Responsible for management of new product delivery for customer journey experience and IT innovation Team. Leading a cross-functional/Scrum team, acting on the development and innovation of the company's product portfolio in order to boost the growth of the organization and meet the needs of Mutant's clients. Develop the main innovation trends to big companies, creating new offers (such as Chatbots, Machine Learning, AI solutions, DMP/DSP, Blockchain and Big Data) with internal development and new partnerships. • Also responsible to build and maintain relationships with new Partners for new solutions, identifying new opportunities focused on the strategic growth of the Mutant plataform.• Responsible to answer RFPs and RFIs and customer facing to design new solutions.

São Paulo Area, Brazil

• Translated the digital requirements of a retail customer and controlled the deliverables (schedule, risks and communication with the client's technical PM) for an app and the deployment of a portal. • Evaluated startups by assessing the strategy (BM Canvas), customers and operations structure.• Cloud projects implamementation and roadmaps.

• Supoported the Strategic planning and created the long term strategic agenda. • Created and deployed the digital agenda.• Responsible for implementation of new business (project planning and technological / operational development/ architecture planning), launching new startups such as Banco CBSS, Points Management (Livelo) and eWallet (Stelo).• Also monitored the marketing, market profile and financial viability for these products, handling risks and problems, schedules, the financial control of the project, the development of status reports and management meetings, and ensuring deadlines and deliveries in compliance with the expected objectives, requirements and P&L.• Responsible for IT Governance and Security, with maturity cycles deployments and risk analysis based on COBIT and ITIL.

• Structured the Corporate PMO. Created a prioritization and balancing model for the project portfolio aligned to the company's strategy, resulting in great savings on the portfolio.• Structured the strategic agenda of the company's long-term projects, and created a special process to monitor and measure corporate targets. Also answered for presenting the business results to the board and senior management.• Set up the Business Process Management Office, implementing corporate BPM methodologies and standards, managing business process redesigns and transformations, introducing and expanding continuous improvement concepts using KPIs, and measuring and managing enhancement actions. Led the design and maintenance of Business Process Architecture and the Operational Excellence Committee.

Paris Area, France / Frankfurt, Germany / São Paulo, Brasil

• Reviewed the logistics process, including the addition of fuzzy logic in the logistics calculation and a study to integrate intelligent RFID into the tracking of a perishable drug line. Expected gains of EUR 30 per process.

*Led the development the corporate projects committee and technology purchases.*Responsible for the setting up Corporate PMO, leading a direct team of 18 people, working as an internal consultant and delivering of hundreds of strategic projects formed by various areas of the company like: o Multiplus fidelidade – business plan, due diligence and carve out process; o M&A Process of an aircraft maintenance area - MRO (Maintenance Repair Overhaul); o International headquarters deployment (U.S., Europe and LATAM); o Supported the set up of the new financial ERP system (Oracle R12); o Analytical and strategic support of joining a global alliance (Star Alliance). o Redesign and improve the supply chain area, reducing costs, improving process and defying the strategic plan.*Designed and implemented the Corporate Process Office and the value chain with BPM methodology. Also led the operational improvement committee conducting the management of the main indicators.

Master Of Business Administration (M.B.A.), Innovation Management

Phd - Computer Engineer - Iot, Engenharia Elétrica, Not Credited

Specialization, Comercial Channels

Activities and Societies: 340 hrs

Master’S Degree, Business Process Management - Computer Engineer

Project Management, Specialization In Project Management (340H)

Specialization, Business Administration And Management, General

Business Administration

Bachelor’S Degree, Computer Software Engineering