Eugene Pebworth Email & Phone Number

Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Instructional design, facilitation, project management, designing and implementing blended learning solutions.

1. Utilize instructional design and development skills to advise onshore and offshore business partners on the buidling and implemention of training solutions to ensure business goals are achieved. 2. Ensure that materials address the correct business needs and having a metrics based evaluation componenet so results can tie back to strategic business.

Responsible for all phases of the development and delivery of training material to the Medicare/Medicaid Operations Enrollment staff. Conducted classroom and web-based training, addended product meetings to uncover training needs, and focused on creating training material utizing online resources that could be maintained using less resources than.

Partnered with the Electronic Funds Transfer SME's to create training solutions follwoing the ADDIE model. Attended team and manager level meetings to uncover hidden training needs, partnered with Business Technology to design and deliver web-based training to associates based in the U.K. Partnered with other training analysts to leverage existing material.

Directed the compliance call monitoring program for the Home Loan Direct line of business consisting of 175 phone agents located in foru call centers and two telemarketing vendors. Duties inculded managing the production of five quality assurance analysts to ensure daily production goals were achieved, increasing the visability of the compliance program.

Managed the training and call monitoring program for 150 seat, blended call center. Duties included managing the daily operations and production of five (2 training specialists & 3 quality assurance specialists) to ensure weekly goals were achieved. Partnered with site management to uncover training needs and design solutions that met business timeframes..

Facilitated instructor led and web-based training sessions for 150 seat blended call center. Developed training materials following the ADDIE model, and modified existing materials to meet new roles and responsibilities of call center agents. Attended team meetings to uncover training needs, and provided coaching to busines SME's on facilitating meetings.

Ms, Communication & Information Science

Spent 5 months studying abroad in Melbourne, Australia studying International Marketing.

Bachelor Of Arts, Communications