Erin Ferris, Mba Email & Phone Number

St. Petersburg, Florida, Us

• Leads complex, large-scale regulatory and IT initiatives, successfully managing multiple cross-functional work streams.• Recognized by senior leadership for driving results, organizing cross-departmental collaboration, and effectively communicating project updates.• Directly oversees and mentors project managers, ensuring consistency in project execution and team development.• Known for relationship building and fostering a collaborative team culture.Key Accomplishments:1) T+1 Migration: Delivered the firm-wide transition to T+1, collaborating with global partners to meet new regulatory standards.2) ServiceNow Case Management Implementation: Spearheaded the migration to ServiceNow for Financial Services Operations (FSO), streamlining case management processes for Raymond James Operations.3) FINRA 2231 Compliance: Led the FINRA 2231 project, ensuring business processes, rules, and technological adaptations aligned with the regulatory mandate.4) 2024 ACA Mailing Transition: Managed the Affordable Care Act (ACA) mailing initiative with ADP/PeopleWorks, setting up the transition to Workday for 2025.

St. Petersburg, Florida, Us

• Promoted to Project Manager, taking on both project and program management responsibilities across diverse initiatives.• Effectively led firm-wide projects from inception to completion, ensuring alignment with business objectives and regulatory requirements.• Known for innovative problem-solving and adapting to emerging needs across various projects.Key Accomplishments:1) IAD (Investment Advisors Division) Modernization Program: Led a firm-wide regulatory modernization initiative, ensuring seamless compliance and project delivery across RIA Dedicated Solutions.2) Client Onboarding Program Manager: Managed a large, cross-functional team spanning technology and business units, coordinating multiple workstreams to implement essential features in the client onboarding system.3) Practice Center Project Manager: Directed key initiatives within the Practice Center, including FA Compensation, Entity Dashboard, and Branch Reporting, enhancing efficiency and reporting capabilities for financial advisors.4) Discretionary Advisory Projects: Oversaw projects focused on creating compliant processes and technological solutions to support supervision and compliance in the advisory space.

St. Petersburg, Florida, Us

• Developed detailed functional and technical requirements, supporting a team of over 30 developers, testers, and business analysts on the Client Onboarding project.• Served as Scrum Master for a sub-team, guiding agile practices and coordinating deliverables to meet project timelines.• Interpreted technical requirements for business stakeholders and vice versa, ensuring clear communication and alignment.• Contributed to project planning, estimating, and documentation efforts, enhancing transparency and team collaboration.

Philadelphia, Us

Promoted to Operations Systems Analyst in the firm’s Strategic Initiatives department.• Designed and implemented enhancements to Janney’s operational workflow system (Asset Movement, Client Onboarding, New Account Opening, Account Maintenance, and Advisory Account Upgrades)• Led projects to implement enhancements to system• Used various project management tools across different methodologies to ensure on-time delivery of product to production• Collaborated with business partners to define and document requirements• Troubleshooted issues found during testing and works with vendor and IT to resolve said issues• Reported status updates to senior leadership across areas of the firm• Developed system and application training material for field and home office• Assisted with the coordination of a new Financial Advisor on-boarding• Provided backup support for the Client Segmentation Program operations• Offered operations teams with technical support and is constantly recommending ideas for process improvement (automated reports, assisted with training of technology, worked with managers in operations to set up processes with the aid of technology while improving their team's efficiency)

Philadelphia, Us

Promoted from Fee Based Operations Assistant to Advisory Account Coordinator. Provided support for operations associated with the firm’s Wealth Management department.o Established new advisory accounts and processed maintenance requests on existing advisory accounts, as well as general billing, adjustments, rebates, and manger invoices.o Responded to service inquiries from Janney financial advisors, money managers, and firm management.o Acted as SME and also executed process for both subscription and redemption agreements for alternative investments and UMA (unified managed account) product operations.o Monitored trading accounts, processed trade corrections and tracked trade errors.o Organized and executed department projects.o Regularly interacted with various departments throughout the company in a liaison capacity for Wealth Management Operations.o Trainer of current and new hires in all facets of Fee Based Operations.o Processed and created Advisory Account Audit Reports using user defined queries in the Brio application.o Proactively recommended process improvement on a consistent and regular basis.-Created process for UMA product operations-Created process and procedure for processing subscription and redemption agreements for alternative investments -Provided feedback and executed UAT testing of advisory module within firm's operational workflow system

Toronto, Ontario, Ca

Reviewer online and in-store wires, checking for potential fraud and associated risks.o Conformed to bank policies and procedures in order to provide fraud mitigation to all TD Bank accounts.o Monitored online and in-store customer initiated wire transfers for fraud.o Regularly reviewed the history of accounts to protect customers from losses and risks associated with wire transfers

Toronto, Ontario, Ca

Bank teller for America’s Most Convenient Banko Assisted bank customers with deposits and withdraws on their accounts. o Verified and reconciled balances for individual cash drawers. o Identified and resolved customer needs in addition to building customer loyalty.o Adhered to bank policy and procedure in regards to cash handling and security.

Bachelor Of Arts Degree, Criminal Justice Program

Master Of Business Administration, Business Systems And Analytics