Senior Library Assistant
Current•Ability to interact with people of varying personalities and ages in a variety of situations in a professional manner.•Ability to work in a collaborative, creative and dynamic team environment.•Excellent customer service skills.•Analytical ability to understand and solve unusual or difficult technical or reference questions by supplying information well suited to the library user.•Stands, walks and uses hands to perform tasks for the majority of the workday.•Has independent judgment to perform necessary duties and to follow up without direct supervision; determines time commitments for the task at hand; applies policies to the situations encountered.•Able to work independently and develop value-added and innovative solutions to problems.•Shows initiative in finding solutions to issues that hinder effective service. •Makes changes accurately.•Ability to handle materials/equipment properly.•Understands verbal and written communication.•Communicates with others in person, by telephone and by email.•Maintains composure while handling complaints from the public.•Works with frequent interruptions.•Maintains records and follows procedures consistently.•Works under broad supervision using established procedures and oral instructions from supervisor.•Experience with computers and performing computer functions.•Experience with troubleshooting a wide-range of technology preferred.•Maintains a positive working relationship with both co-workers and library users.
