Ephraim Bako Email & Phone Number

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Ng

San Francisco, California, United States

Denver, Colorado, United States

Dropshipping SaaS Providers

Federal Capital Territory, Nigeria

- Continuously identified and generated new leads while conducting market research to expand the customer base, leading to high volume of conversion.- Effectively led teams and partners to collaborate and implement sales strategies, and exceeded sales targets by over 50% within 12 months.- Utilized customer-oriented cross-selling techniques, resulting in a 40% increase in regional revenue within 12 months.- Conducted appointment Setting with potential clients and partners and listening to their wishes and concerns.- Actively seeking out new sales opportunities through cold calling, SMS marketing, networking and social media.- Collaborated with marketing team to create loyalty initiatives for customers, leading to a 23% increase in customer retention.

Federal Capital Territory, Nigeria

- Onboarded and trained users/clients to utilize all features of our product and services, creating an exciting customer experience.- Provided prompt and fast omnichannel technical product support to clients including live chat, escalation and tickets, leading to an increase in client success and efficiency.- Effectively resolved technical customer queries while handling high volumes of inbound and outbound calls and consistently exceeding monthly service targets by 30%.- Improved customer experience by providing timely support, identifying churn reasons, and offering effective win-back solutions. Leading to a 40% increase in retention rates.- Enhanced service quality by incorporating customer feedback, resulting in a 20% increase in customer satisfaction and customer retention.- Conducted regular training sessions to ensure that team members were knowledgeable about product offerings and best practices in customer service.