As a Service Representative at AOhostel . I played a pivotal role in ensuring a seamless and satisfying experience for guests. My responsibilities encompassed managing customer bookings, addressing any issues or concerns they encountered during their stay, and facilitating smooth check-in and check-out processes. Additionally, I provided personalized services such as arranging breakfast and dinner options, ensuring guests' dietary preferences were accommodated.In my role, I adeptly handled various challenges that arose, including resolving complications promptly and effectively. This involved addressing noise complaints, coordinating with maintenance personnel to address issues like malfunctioning lights or uncomfortable bedding, and facilitating room changes when necessary to uphold guest comfort and satisfaction. By maintaining open communication channels and demonstrating a proactive approach to problem-solving, I contributed to fostering a positive and welcoming atmosphere for guests throughout their stay at the hostel.

During my tenure as a Customer Service Agent at Transcosmos from September 2021 to December 2022, I specialized in providing exceptional service to customers, primarily handling inquiries and concerns regarding their orders. Utilizing SAP software, I efficiently checked order availability and performed various related tasks. Additionally, I managed the PKMS system, ensuring smooth order processing and inventory management. My responsibilities extended to overseeing warranty claims and coordinating product repairs, demonstrating a comprehensive understanding of product lifecycle management. Through these endeavors, I consistently upheld high standards of customer satisfaction and operational efficiency.

During my internship at Guest Student Company in Budapest, I handled several key tasks:Client Management: Acquired and maintained clients, negotiated contracts, and managed payment schedules.Property Promotion: Advertised rental properties through various channels to attract tenants.Leasing and Management: Oversaw property leasing, conducted tenant screenings, and managed ongoing property maintenance.Sales and Rental Operations: Assisted in property sales, facilitated lease agreements, and managed rental bookings and accounts.