Ephrem Abraham Email & Phone Number

Kirkland, Wa, Us

Renton, Wa, Us

Seattle, Wa, Us

• Provide expert software support for (EMR) healthcare information system.• Configure and support Telehealth communication system.• Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface application.• Configure and manage network printers in print server environment. • Manage users accounts on Windows Server and UNIX platform.• Develop organizational units in Active Directory and Azure Active Directory.• Create and maintained email addresses and distribution lists in MS Exchange.• Encrypt and secure portable devices. • Install and configure drivers and third party software using Dell Kace.• Install and configure Avaya (VoIP) Software including: One-X Agent and CMS Modular.• Image desktop and laptops using Ghost console application. • Use of remote desktop access to resolve client technical issues.• Accurately document information using electronic ticketing systems (Service-Now) to facilitate easy tracking.

Arlington, Va, Us

• Provided support/maintenance of any .NET or SQL tasks specific to the data loading process for all systems.• Formulated data model and design (SQL Server 2005) and revised model with DBA • Assisted in supporting legacy proprietary HR Connection software to include database management on the DB2 platform, and minor code fixes in C#.• Worked with the team to develop a web- based program for managing different clients across the world.• Documented errors and implemented their resolutions.• Participated in User Training and submitted Status Reports weekly.

Redmond, Wa, Us

• Installation of software and applications to meet user specifications.• Successfully resolved LAN/WAN related hardware and software issues.• Contributed to office work flow by appropriately installing printers, scanners, and fax machines.• Regularly update windows server 2008 R2 and configured AD and DNS.• Expertly manage and maintained Group Policy to allow for quicker IT response and issue resolution.• Expertise in Microsoft Exchange server, administration and Implementation. • Managed and maintained the servers PC’s routers and switches to minimize system downtime.• Adhered to all specs when configuring and troubleshooting Microsoft Outlook and Outlook Express.

Or, Us

• Increased staff productivity by providing expert troubleshooting for hardware and software problem resolution.• Contributed to smooth office operation by expediently installing/configuring scanners, printers and refilled cartridges.• Promoted student learning through appropriately responding to inquiries and resolving individual IT issues.• Ensured all desktops, laptops and associated peripherals were maintained for full functionality.• Supported individual classrooms by providing A/V set up and troubleshooting.• 100% success in responding to technical question over the phone and by email in a timely manner.

Bachelor Of Technology - Btech, Computer/Information Technology Administration And Management

Associate'S Degree, Computer Science