Eric Piasentin Email & Phone Number

New York, Ny, Us

• Managed and resolved 15-20 software cases with a 95% success rate on a weekly basis, by communicating directly with customers and analyzing software log files to pinpoint errors within their environment.• Collaborated with a 10-person team to manage over 200 complex cases weekly, to ensure customer satisfaction as measured by in-house metrics.• Built test environments using diverse relational databases, to meet company’s quality standards.

Charlottesville, Virginia, United States

• Developed and implemented a new methodology within the organization, through data analysis with in-house data, leading to a 8% increase in recruitment in North America.• Generated weekly reports and dashboards from Salesforce data, to observe the changes compared to predicted values and quickly assess locations of higher attention and/or opportunity, leading to a 45% increase in comparison to previous years.• Collaborated with a 12-person team, tightly overseeing the operations of over 290 chapters across North America, having over 9,900 new pledges and 15 new colonies founded, in new and returning universities.

Boca Raton, Florida, United States

• Developed an agent-based crowd simulation model for disease spread for the city of West Palm Beach (WPB), FL, by analyzing census data to display required changes to reduce spread by 25%.• Created simulations with over 50,000 models, with similar day-to-day behavior of WPB under a variety of constraints, from walking patterns, removing access to entertainment and/or essential services.• Reported to the supervising professor on a bi-weekly basis to assess progress on the model, inform of new implementations required or changes to be made, and keep sponsors up to date.

Boca Raton, Florida, United States

Assisted professor of the course with teaching, exams and grading.

Boca Raton, Fl

• Appointed as part of a 5-person team out of 100 applicants, to be a Hispanic Serving Institution (HSI) Mentor Program for FAU at Palm Beach State College (PBSC), to tutor students in the subjects ranging from from College Algebra through Calculus 3.• Tutored 12 students on a weekly basis, in 1-on-1 meeting sections which lead to the students achieving better grades within their courses and being ranked in the top 5% of their class.• Strategized with the team on a monthly basis, to discuss better methods and techniques on how to better assist the students, which resulted in a 25% increase in the student grades of the entire math department of PBSC.

Boca Raton, Fl

• Founded a new chapter of the Kappa Sigma Fraternity in Boca Raton, FL, by working together with a group of 50 members, displaying our commitment to the organization and our community through recruiting new members, maintain an academic standard with the university and the organization, participate on philanthropic events, etc.• Elected as the Internal Vice-President by popular vote of the 60-person chapter for 2 terms, overseeing Philanthropy, Scholarship, By-Laws and Risk Management, leading to and increase in the chapter's GPA by 30%, and recording over 2,000 hours of philanthropic services per year.

Master Of Science - Ms, Computer Science

Bachelor Of Engineering - Be, Computer Engineering, 3.971

Activities and Societies: Kappa Sigma Fraternity, Founding Father of the Upsilon-Iota Chapter Florida Atlantic University Ultimate.