Epic Aaron Email & Phone Number

Kirkland, Wa, Us

- Used A/B and multivariate test design, execution, and analysis- Leveraged Project Management skills to maintain content calendar and day-to-day operations- Implemented daily email sends using Klaivyo, ensuring email campaigns comply with current email best practice- Reported on email campaigns to guide improvements and monitor KPIs- Leveraged knowledge about spam laws (CAN-SPAM, GDPR, CCPA) to ensure maintenance of consistent inbox placement - Utilized technical and design skills pertaining to the creation and execution of email campaigns- Assisted in customer journey (CX) mapping and design of marketing automation campaigns- Supported execution of overall loyalty and subscription strategy

Seattle, Washington, United States

-Specialized in Mailman Listserv, a system for managing electronic mailing lists-Created, deleted, and modified mailing lists-Executed basic UNIX commands to troubleshoot email delivery and subscription issues-Utilized CRM to triage a myriad of technical issues-Helped student staff with more complex problems and took escalated calls -Assisted in training new student hires -Worked with supervisors to design and implement templates for day to day use by all Service Center staff-Routed emails arriving in ServiceNow (CRM software) to the appropriate support groups-Redacted sensitive information and was responsible for assisting in Incident Management while routing

Seattle, Washington, United States

-Provided customer support with the responsibility of a wide range of technology servicesServices included: UW NetIDs, data connectivity, enterprise computing systems, network operations, user and administrative applications support. -Troubleshooted and solved Tier 1 technical problems for customers-Acted as the main source of communication between the customer and Tier 2 departments-Walked customers through complex problems over the phone by detailing clear and concise instructions

San Francisco, California, United States

-Planned, designed and developed weekly email marketing campaigns for Pottery Barn Kids/Teen customers-Worked closely with marketing, E-commerce, and UX teams to integrate digital marketing and design strategies that catered to customer behavior -Collaborated with e-commerce analytics team to improve overall site performance and drive incremental business revenue through on-site experimentation-Presented a final project to CEO and VPs that included market research, competitor analysis and ROI/AOV/RPV calculations for potential app-Designed and wireframed an app prototype using Adobe XD and demonstrated its use to executives