Eric Piedra Email & Phone Number

Atlanta, Georgia, United States

• Capgemini Invent - Intelligent Products & ServicesBoeing PMO Analyst (November 2022 – April 2023)
• Delivered Boeing’s strategic programs successfully, meeting project milestones, budget, and quality standards through effective program management, reporting, and project governance.
• Enhanced risk mitigation and decision making, reducing RAIDO (risks, actions, issues, decisions, and opportunities) Log items by 50% through comprehensive business analysis and data management.
• Improved billing accuracy and transparency, saving $10,000 in billing errors by building and maintaining an Internal Time & Expense Tracker using Excel.
• Achieved continuous improvement of project performance, increasing customer satisfaction by 20% by conducting retrospectives, producing lessons learned summaries, and tracking actions. Ferrovial Device Tracker (July.
• Ensured seamless device inventory tracking and customer engagement, reducing device loss by 80% and increasing customer satisfaction by 30% by creating and implementing a device inventory tracking tool through Excel.

Warner Robins, Georgia, United States

• Optimized vehicle performance and reliability, reducing vehicle downtime by 30% by carrying out vehicle maintenance and procuring essential parts through problem-solving and product management.
• Established effective communication with Spanish-speaking clients, increasing customer loyalty by 25% by translating documents and enabling owner-client communication with Spanish oral and written communication.
• Managed the business’ expenses better financially, saving $5,000 in unnecessary costs by designing a budgeting system through excel to organize the business’ expenses with data management and analytical skills.

Warner Robins, Georgia, United States

• Carried out all transactions on cash register including cash, card payments, and balancing the cash drawer
• Translated documents and aided the owner-client communication due to language barriers
• Responsible for ordering the needed supplies and maintaining the establishment’s budget

Bachelor'S Degree, Mechanical Engineering

Minor: Aerospace Engineering

Bachelor'S Degree, Mechanical Engineering

Transferred Out