Eric P. Email & Phone Number

New York, Ny, Us

New York, New York, United States

Scrum Master for a distributed Ecommerce team owning backend services for digital and physical product sales, granting and managing user entitlements, and front-end purchase flow for US and Canadian customersAdvocate for Agile methodology in a cross-functional team comprised of Product Owner, Product Manager, Business Analyst, Developers, QA, and UXFacilitate scrum ceremonies, including: daily stand-up, sprint planning, sprint grooming, backlog refinement, and sprint retrospectivePlan all aspects of production releases, including Functional and Regression Testing, User Acceptance Testing (UAT), Performance and Load Testing, User Experience (UX) Review, Accessibility Review, Security Review, Product Owner Approval, Day of Release Steps, and Rollback PlansCoordinate with Devops to schedule, and deploy new builds of Ecommerce services to production, following CI/CD frameworkWork with Business Analyst and Product Manager to ensure user stories and acceptance criteria are clear, complete, and ready for grooming with Dev and QA teamsEvaluate bugs logged by QA team for reproducibility and thoroughness before passing to Dev teamAnalyze sprint burndown charts to foster team improvement in estimating efforts and completing goalsMaintain process documentation, periodically revising it as the team learns through retrospectivesCoordinate with other product teams and code-owners to review and test code, especially at touch points between Ecommerce microservices and platform services

New York, Ny

In my role as an Associate Director, I oversaw all aspects of production processes for an industry-leading publishing house. The 400+ titles that I've worked on have generated hundreds of millions of dollars in yearly revenue across academic and specialized categories. Key Highlights:• Managed all phases of production, facilitating design, review, and quality assurance processes for digital media publications spanning eBooks, technical, and video content.• Led cross-platform implementation of new tools and databases, overseeing departmental transition to FileMaker which substantially improved internal reporting processes.

New York, Ny

As a Senior Production Manager, I oversaw the design and development of textbooks which generated millions in yearly revenue. During this time, I interfaced with domestic and multinational vendors located throughout North America, Europe, and Asia, successfully negotiating more than 75% in cost savings. Highlights:• Established innovative program to provide professors worldwide with access to self-service database, improving reach of academic chapters and enabling production of customized texts.• Recruited and supervised team of staff spanning designers, compositors, and manufacturers, working to ensure full adherence to internationally-mandated content accessibility guidelines.

New York, Ny

As a Production Manager & Marketing Assistant, I managed all aspects of textbook production processes, contributing to prepress, manufacturing, and eBook initiatives. During this time, I worked closely with design and editorial departments to define and standardize typesetting standards and software requirements across multiple disciplines. Initially hired as Marketing Assistant, I earned multiple promotions in recognition of outstanding contributions.

New York, Ny

In my role as a Technologist & Computer Technician, I contributed to technology initiatives on behalf of an internationally-recognized college with 8,000 students enrolled annually, with specialized programs focused on design, fashion, and business development. In this capacity, I worked closely with students and faculty to deliver technical advisement on software including Microsoft Office, Adobe Creative Suite, Quark, Autodesk 3ds Max, and AutoCAD. Additionally, I oversaw system maintenance and implementation initiatives, facilitating hardware and software installation on more than 200+ computers and devices while reporting to Facilities Manager.

Master’S Degree, English Literature

Activities and Societies: Award for Highest Distinction in Literary Studies.

Bachelor’S Degree, English Literature & Philosophy