As a vision therapist, I work with patients who have monocular/binocular or perceptual vision deficits, as well as provide high performance vision therapy for those who look to improve their athletic performance.

Key Accomplishments• Improved positioning at Pediatric & Adult Vision care by leading a team of six therapists and three administrative staff, streamlining expenses and achieving profit (despite $20k initial outstanding debt)• Increased new patient conversion and compliance to 95 % or higher every month.• Enhanced marketing results by launching social media strategies, growing exposure by 212% the 1st month.• Selected to direct Adapt Hospitality Group’s Social Media campaigns, integrating into new markets.• Acknowledged for increased revenue and demand at Adapt Hospitality Group for increased Facebook exposure up to 120%, and Twitter by 117%.Management Experience• Manage planning, tracking and analysis activities of staff performance to ensure quality.• Demonstrate expertise in relationship management by inspiring teamwork across departments.• Maintain extensive knowledge of state outcome and data reporting requirements. • Conduct hands on customer service in a challenging atmosphere and coordinate immediate care.• Evaluate client’s needs and take appropriate action in a timely manner.

Appointed to manage client satisfaction during new account implementation and team development • Works alongside the VP of Operations solving program & process related escalations, while providing the team the necessary coaching to prevent any future downfalls• Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan• Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.• Educates patients regarding their benefits, FMLA & State FML, and the process of each claim• Refers cases as appropriate to supervisor and management; maintains professional client relationships.• Communicates with medical providers to obtain necessary medical information• Supports the organization's quality program(s).• Protects all clinical records and the confidentiality of patient and agency information• Analyzes ICD-9 and CPT coding to determine proper claim timeframe•

Adapt Marketing & Design is an international award-winning boutique agency that helps restaurants stay engaged, accessible, relevant, and attractive while injecting personality into restaurant brands. Adapt Marketing & Design helps restaurants strengthen their brands, improve customer engagement, and enhance their position in the marketplace to ultimately grow the bottom-line. The company provides strategic, creative, interactive, social media and mobile marketing services to restaurants, food service, hospitality technology & related companies. As a part of Adapt Marketing & Design, I supported the goals of the Principal through the coordination of daily marketing and public relations activities;• Managed and oversaw effective Social Media campaigns for several clients at once• Increased Facebook exposure by up to 120% and Twitter by 117% for each client, which therefore resulted in increased revenue• Provided creative copywriting for print and digital collateral• Assisted with creative design, production layout, proofreadingI am e xperienced with Zoho CRM, Zoho Projects, Sprout Social, Leads411, North Social and email marketing, and familiar with HTML, Photoshop and Microsoft Illustrator

Was in charge of coordinating large scale projects Assisted project managers during the duration of each project, with document retrieval, maintaining relationships with subcontractors, putting together work orders for the fabrication, handling pricing of changes in material and design, etc.

Sold four projects the very first year in the company that fabricated and erecter the steel for; Compiled and organized photographs and data for the company website; maintained backup and archives for promotional campaignsWas in charge of the; Participated in the Power-Gen International Trade Show to network, and advertise the company, that generated a 37% turnaround in bid offersAlways met deadlines on highly demanded projects while providing quality

Did direct and mail marketing to increase awareness of the universityPromoted the university in the events to attract potential students