Jetblack is a members-only personal shopping and concierge service that combines the convenience of e-commerce with the customized attention of a personal assistant. Use of Colabo (Assisted Intelligence Platform) for customer engagement to communicate needs of products and personal customization.Personal gift assistant: provide customers with top 6 gift recommendations for children and adults based on any occasion. Execute procurement activities across all categories, including source identification and order placement. Conduct vendor analysis on availability, assortment, service quality, and delivery speed.

Manages incident reporting database and monitors incident closing status.
Investigation review committee member; keeps record of incidents and reviews investigations to assure protocol is being followed and enforced. Insures that individuals with disabilities are getting quality care and attention.
Communicates digitally with residential directors on case information and updates. 
Maintains files and daily data entry of incidents reported to OPWDD (Office for People With Developmental Disabilities).

Facilitated the customer journey to ensure customer satisfaction in the shopping experience.Provide solutions for technical issues; troubleshooting. Process transactions, monitoring cash register operations.Phone Operator; Answers and route incoming calls, provided technical solutions, provided information about repairs and product pick-up. Made appointments for product repairs.Support showroom floor members to select products; ensure effective merchandise of product and display to optimize sales and profitability.Back of house operations; restocking inventory, product placement.

Provided hands on customer service; monitoring access into the arena, greeting and directing guests to appropriate destinations; addressing guest inquiries regarding ticket pricing, seating, and future dates.Served as access gatekeeper, verifying valid admission tickets, and granting entry into the main arena area.Supervised Event Level Floor; Monitoring Courtside, Backstage and V.I.P operationsLiaise with staff and Management to coordinate and communicate changes in daily operations Assisted in creation and distribution of newsletters and memos for staff (i.e. updated company policies, holiday schedule changes, etc.)Training & Supervising new employees; assisting with coordinating new-hire training schedules and work schedules.