Call Center Lead, Rental Car Department Manager
CurrentResponsibilities Currently I am the Lead in the Call Center over seeing 12 employees, setting service appointments for customers, answering and redirecting every call that comer into the dealership, opening and closing the department. Previously, I was asked to open and manage the new Rental Car Department, assisting customer with recall issues, loaning cars, keeping in constant communication with many different insurance companies and collision shops. Accomplishments These two positions that I am responsible for are difficult because every customer that calls or needs a rental car, is because of a problem. My job is providing excellent customer service and reassuring them I can handle their problems in a timely manor. Often I have reoccurring customers that are pleased to see a familiar face who remembers them, their wants and needs. Skills Used Many different types of computer programs. The Call Center uses X-Time for appointments, Call Manager with headsets for the phone system, SmarterMail for e-mails, Global Connect for recalls. The Rental Department uses a TSD program.
