Eric Larsen Email & Phone Number

Omaha, Ne, Us

Melbourne, Florida, United States

Development of UI for current products and client projects

Greater Omaha Area

Building and upgrading websites for customers, maximizing SEO and SEM best practices for greatest reach, and implement e-mail, social media, and PPC marketing strategies.

Fort Collins, Colorado, United States

Developed applications according to project designs and standardsUsed the latest versions of Vue and Angular to develop web applicationsBuild reusable components to facilitate later developmentUtilized RESTful and GraphQL to populate applications with dataAssisted in design of web applications providing clear guidance for mobile and desktopParticipated in code reviews and code approval processesPart of cross-functional team that translated the needs of the client to designs and technical solutionAttended planning project timelines and milestones to meet clients needsAdapt and learn new technologies as needed

Omaha, Nebraska, United States

Omaha, Nebraska

Omaha, Nebraska

Greater Omaha Area

Maintain all company websites (summitsoft.com and macwareinc.com) utilizing Wordpress CMS and customizing themes and plugins developed in HTML5, CSS3, jQuery, Javascript, PHP, and SQL.Drive traffic to e-commerce sites using SEM, SEO, PPC, and social media marketing.Built and maintained companies web applications (logodesignstudionow.com, Logo Design Studio Pro Online) integrating the custom plugin and theme with payment and email APIs and expanding the customizations with smaller Javascript libraries (SVGToPNG.js, OpenType.js)Designed new software with design documentation and Photoshop mock-ups.Developed new and improved current software for both PC and Mac, working with teams of 3-6 programmers coding in C#, .Net, Objective-C, and SwiftCapture customer registration and usage data by integrating software and websites to email marketing through RESTful APIsAnalyze reports from Google Analytics, email marketing (Mailchimp, Send In Blue, and Constant Contact), shopping carts (FastSpring), and company databases (registration and licensing) to identify actionable data that can be used to improve websites, products, and find new opportunitiesManage customer service team in order to manage product issues and rebuild customer relation- shipsAssist in the planning, reporting, and technical implementation of marketing strategy for e-commerce sitesPromote products, company expertise, and customer service through social media

Greater Omaha Area

Supervise team of customer service Skill Specialists guiding them to more effective coaching and team management. Manage a team of work at home and traditional customer service agents to higher quality service through call reviews and real time coaching. Assist in the development of reporting programs to facilitate the gathering of agent data for weekly agent coaching and targeting goals. Conduct interviews for customer service agents and call center support positions.

Help local clients inform and attract new customers to there business by creating websites for in accordance with current design standardsDesigned mockups and wireframes in Photoshop for meetings with clientsDeveloped clients websites in HTML5, CSS3, Javascript, and JQueryValidate and test new sites for cross-browser compatibilityCustomized clients websites by creating themes and plugins developed in PHP and MySQL.Utilize SEO and SEM best practices to maximize redesigns for greatest reachBuild and maintain relationships with current client’s customers through social media and email marketingDrive new business to clients through SEM, social media, and PPC marketingEducate and inform clients about the state of their online business with regular meetings and reports

Conduct in home sales and marketing to consumers of K-Designer's widows and and siding.

Greater Omaha Area

Lead team of licensed insurance sales agents.Coach agents to reach marketing and sales goals, reviewing their progress on a regular basis. Monitor calls to provide feedback to agents on marketing and sales efforts. Address elevated customer issues. Develop new programs to improve agent and call center productivity.Review current processes and procedures, providing feedback and suggestions for improvement to the director. Participate in interdepartmental teams to implement new technologies. Conduct interviews of agents moving from temporary to regular employment status in the call center. Work within budget to develop incentive programs on a yearly, monthly, and weekly basis.

Supervise and manage a team of 30+ sales and customer service agents, monitoring their short and long term progress. Provide weekly and monthly reports of agents’ development to management. Coach veteran and new hire agents to provide optimal service to customers. Mentor agents for other company opportunities. Enhance processes and applications in Traffic, Mail Operations, Scheduling, Customer Relations departments. Conduct interviews for various support positions and documentation when necessary. Assist Operations Managers in daily call center tasks. Handle and resolve elevated issues with customers. Monitor calls and service levels.

Judaism And Christianity In The Ancient World

M.A., Theology

B.A., History, Latin, Theology