Eppa Lea Turniawan Email & Phone Number

Vancouver, Canada Area

Tend to client’s travel inquiries and needs in a timely and efficient mannerAssist the team managers with statements, queues, and reconciliationsLog time and cost savings in SalesforceMaintain relationships and a high level of service with all clients and executives Attend implementation meetings with new clientsInvoice to meet each individual company’s standardsOn call duties of the 24/7 Emergency phone

Vancouver, Canada Area

Strong focus on business travel, and meeting corporate accounts needs while maintaining the high level of service gained from leisure travel.Responding to clients in a very quick manner as last minute bookings & changes are frequent.Gained deeper knowledge on Corporate Rewards Programs (air/car/accommodation), airline booking classes (and associated rules) and invoicing to meet each individual companies standards.

2127 West 4Th Vancouver

Consult clients regarding their travel plans Provide exceptional customer serviceAchieve agreed sales targets and KPIsAdhere to Flight Centre’s minimum standardsBe a team playerAssist with settling Bank Reconciliation and Third Party StatementsAssist in maintaining the shop’s appearance and cleanliness

London, United Kingdom

Achievements:Sole Client Document Controller for Pacific Northwest FEED & EDE portions of the projectLearned a new Document Management system quickly, reflecting my ability to grasp new conceptsand programs which can immediately be applied to my workIdentified and fixed many errors in the Document Management SystemTaken on tasks outside my job descriptionResponsibilities:Resident Document Controller for Pacific NorthwestProcessed incoming transmittals, checking that correct documents and revisions had been sentAssigned review workflows to all incoming documentsPrepared documents for review by Resident ManagerTracked offline CRS reviewsCreated and maintain TEQ logCreated outgoing transmittalsCreated weekly reports of overdue documentsWorked with Bechtel document controllers to resolve any document related conflictsAssisted Resident Team engineers with various tasks when needed

Calgary, Canada Area

Achievements:Created a more efficient Document Control department by reorganising its structureSet up an organised archiving system for multiple projectsResponsibilities:Two month contract to assist the Document Control departmentReorganised the structure of Document Control for multiple on-going projectsCreated a logical electronic filing system for all transmittals and documentsImplemented new issuing procedures creating a more efficient departmentCorrected data that was incorrectly input into the Tracking DatabaseOrganised hundreds of documents in alphanumeric order for multiple projectsSet up an organised archiving systemArchived multiple projectsAssisted the Engineering Manager with the creation of a new timesheet templatePrinted confidential documents and created binders for newly acquired projects

Brisbane, Australia

Achievements:Proved to be an enormous asset to the projectReduced a backlog of 300 transmittals in a limited amount of timeTook on a greater workload then originally assignedResponsibilities:Assisted in reducing an extreme backlog of emails and transmittalsMaintained and updated the controlled Document RegisterControlled the internal and external distribution of documents via transmittalsProcessed transmittals and documents from multiple vendorsAttended meetings with vendors to discuss document standards and deadlinesWorked with Expeditors to ensure deadlines were metAssigned documents to reviewers in accordance with distribution matricesUploaded comments to documents and returned comments to vendors for reviewPre-registered vendor document numbersAssisted Engineers with various tasks when needed

Calgary, Alberta

Achievements:Managed the issuing of over 8000 documents for clients AMEC and Imperial OilSuccessfully set up and established Thermon Document Control for this projectCreated Document Control work manuals for internal auditMet and adapted to client specificationsReceived AMEC Team Work Recognition Award (see Awards section for description)Responsibilities:Responsible for the setup and management of Document ControlEstablished and created manuals for workflow methods and proceduresTrained and advised other Document Control staffOversaw and processed all documentation for Thermon Document ControlMonitored weekly progress and reportsRegistered and issued multiple types of documentsUpdated progress and tracking of documentsLiaised with Clients regarding any Document Control related issuesMonitored EHT work from design to CADD to Quality Assurance Quality ControlCoordinated internal office moves, new hires and departuresFiling, archiving and organisation of issued documents

Calgary, Canada Area

Achievements:Took on roles and tasks outside of my hired job descriptionReceived Bantrel Employee Recognition Award (see Awards section for description)Responsibilities:Assisted EHT Utilities & Offsites (U&O) Lead with overall work on interconnecting piperacks, Flare, Waterblock, Tank Farm, Utilities, Sulphur loading areasApplied project specific design & CADD standards and client specific requirements to daily workDaily monitoring of EHT work from design to CADD to Quality Assurance Quality ControlManaged all work flow and ensured work was completed by order of priority and according to construction deadlinesIssued EHT isometrics for construction, created and issued Material Requisitions and Work PackagesAssisted with CADD mark-ups using Microstation and AutoCADTracked drawings and associated information through the use of three different Microsoft Access databasesWorked with designers to help ensure all work is finished on timeFiling, printing, setting up meetings

Calgary, Canada Area

Achievements:Entered role at level 3 administrative assistant and exited at level 5Responsibilities:I.T. site contactPrinted cheques, processed invoices, entered data into IMAGIS (Accounts Payable system)Answered and directed incoming phone calls, referred external clients to appropriate areasAssisted staff with computer hardware, email accounts, office productsSubmitted service requests for equipment hardware Typed court documents and client letters, filing, general office support

Diploma Of Education, Full Stack Web Developer

Certificate Of Completion, Intro To Web Development

Introduction to Git, Ruby, HTML, CSS, SQL & Sinatra

Bachelor Of Science (Bsc), Human Kinetics

Activities and Societies: Power Cheerleading, X-Out Bullying

Education record

Activities and Societies: Student Council, Head of Audio-Visual Club, Cross Country Team Member